bizhub 751 only japanese, no english after 3 weeks without power

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  • bswiech
    • Sep 2024
    #1

    bizhub 751 only japanese, no english after 3 weeks without power

    Hi,
    bizhub 751 displays only japanese language, there is no other language to choose. On web menu no fonts at all, only graphics. Machnie was not working for about 3 weeks.
    any suggestions?

    thanks
    Bartlomiej
    Tags: power issue
    • kingarthur
      Service Manager

      1,000+ Posts
      • Feb 2008
      • 1167
      #2
      Re: bizhub 751 only japanese, no english after 3 weeks without power

      why has it had no power for 3 weeks, have you replaced any components, if you aren't a tech, i suggest you call one..
      Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

        Comment

        • bswiech
          #3
          Re: bizhub 751 only japanese, no english after 3 weeks without power

          it was just switched off, like normal. There was vacations and no work for it. We call service, but no one have clue what to do. Minolta service said that this is impossible...

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22599
              #4
              Re: bizhub 751 only japanese, no english after 3 weeks without power

              It sounds to me like the firmware is corrupted. Why? I can't image, if the machine was proper turned off, that is. Now if the power plug was pulled while the machine was sleeping, or only shut off at the panel ... then yes, the firmware can be corrupted this way. You'll need a service tech to re-load the firmware. The timespan shouldn't have anything to with it. We have machines sit here in the warehouse for 25 months or more, Off and without power, with no difficulties.

              Does it print, copy, ... the things you can manage to do without being able to read the screen? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • bswiech
                  #5
                  Re: bizhub 751 only japanese, no english after 3 weeks without power

                  Originally posted by blackcat4866
                  It sounds to me like the firmware is corrupted. Why? I can't image, if the machine was proper turned off, that is. Now if the power plug was pulled while the machine was sleeping, or only shut off at the panel ... then yes, the firmware can be corrupted this way. You'll need a service tech to re-load the firmware. The timespan shouldn't have anything to with it. We have machines sit here in the warehouse for 25 months or more, Off and without power, with no difficulties.

                  Does it print, copy, ... the things you can manage to do without being able to read the screen? =^..^=
                  nobody notice power blackout, but of course it is possible.

                  Is it hard to reload firmware to it?

                  Machine copy normally, doesn't print and there is no programmed scan file location.

                    Comment

                    • blazebusiness
                      SanDiegoCopierRepair.com

                      Site Contributor
                      1,000+ Posts
                      • Apr 2010
                      • 1246
                      #6
                      Re: bizhub 751 only japanese, no english after 3 weeks without power

                      Originally posted by bswiech
                      nobody notice power blackout, but of course it is possible.

                      Is it hard to reload firmware to it?

                      Machine copy normally, doesn't print and there is no programmed scan file location.

                      The issue is not that it's not that it's hard to reload firmware.....but that the firmware is only available to a technician with full access to Konica Minolta tech support. Konica maintains extremely tight control over proprietary items like their firmware. You will need a technician with access to the firmware or you will not be able to obtain what you need to fix the unit. Call someone in your area and setup a service call will be your only option.
                      sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

                        Comment

                        • EarthKmTech
                          Step aside, noob

                          1,000+ Posts
                          • May 2009
                          • 2141
                          #7
                          Re: bizhub 751 only japanese, no english after 3 weeks without power

                          I'm a technician and i know i could fix it, easily.

                          I suggest you call another service provider, if they have "no idea" and wont even come look at it they shouldn't be in this business.

                            Comment

                            • Mita-Konica-Tech
                              Technician
                              • Jul 2011
                              • 76
                              #8
                              Re: bizhub 751 only japanese, no english after 3 weeks without power

                              Hey I'm a technician too....EarthKmTech.... well somedays I'm a tech...

                              "bswiech" Send me an airplane ticket, have a rental car ready, and luxury hotel room. Should take me about 15 minutes to reload the firmware....

                              As previously posted you should have a factory authorized service technician....service the equipment....

                                Comment

                                • Mr Spock
                                  Vulcan Inventor of Death

                                  1,000+ Posts
                                  • Aug 2006
                                  • 2064
                                  #9
                                  Re: bizhub 751 only japanese, no english after 3 weeks without power

                                  This may not be a power issue it maybe that someone ran the data clear/overwrite. I have had a few customers that require this when they send the machine back and when the process is finished the machine reboots and Japanese is the default language. Read the user guide and it should have the steps to change language. If you follow the numbers in the manual it may bring it back to English.
                                  And Star Trek was just a tv show...yeah right!

                                    Comment

                                    • bswiech
                                      #10
                                      Re: bizhub 751 only japanese, no english after 3 weeks without power

                                      Originally posted by Mr Spock
                                      This may not be a power issue it maybe that someone ran the data clear/overwrite. I have had a few customers that require this when they send the machine back and when the process is finished the machine reboots and Japanese is the default language. Read the user guide and it should have the steps to change language. If you follow the numbers in the manual it may bring it back to English.
                                      I was trying that, but only 2 languages was displayed, both non readable

                                        Comment

                                        • Mr Spock
                                          Vulcan Inventor of Death

                                          1,000+ Posts
                                          • Aug 2006
                                          • 2064
                                          #11
                                          Re: bizhub 751 only japanese, no english after 3 weeks without power

                                          Originally posted by bswiech
                                          I was trying that, but only 2 languages was displayed, both non readable
                                          try one then the other, if still not right then you will need to get the correct firmware for your region.
                                          And Star Trek was just a tv show...yeah right!

                                            Comment

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