Bizhub C35 / NEC My Office C350

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  • Ben Around
    Trusted Tech

    Site Contributor
    100+ Posts
    • Apr 2012
    • 151
    #1

    Bizhub C35 / NEC My Office C350

    Is anybody having problems with these machines misfeeding from tray 2 or tray 3? We have a handfull of them in the field and every one of them have the same problem. We've played with the mylar, replaced the one-way bearings, swapped paper trays but nothing seems to make them feed reliably.

    The paper never leaves the tray when the misfeed occurs.
    Tags: ignore
    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838
      #2
      Re: Bizhub C35 / NEC My Office C350

      This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


      Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


      Paul@justmanuals.com

        Comment

        • Ben Around
          Trusted Tech

          Site Contributor
          100+ Posts
          • Apr 2012
          • 151
          #3
          Re: Bizhub C35 / NEC My Office C350

          Originally posted by manuals4you
          This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


          Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


          Paul@justmanuals.com
          Is that all you have to offer on every post?

            Comment

            • mmru4real
              Technician

              50+ Posts
              • Aug 2008
              • 67
              #4
              Re: Bizhub C35 / NEC My Office C350

              Put a shim between the 2 trays we have done this to everyone of our machines for the same issue and it resolved the problem on 12 machines.

                Comment

                • mmru4real
                  Technician

                  50+ Posts
                  • Aug 2008
                  • 67
                  #5
                  Re: Bizhub C35 / NEC My Office C350

                  The shim should be on the left side near the front corner between tray 2 and 3. I can post pictures next week, it has fixed every machine we have that has the additional tray

                    Comment

                    • Ben Around
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • Apr 2012
                      • 151
                      #6
                      Re: Bizhub C35 / NEC My Office C350

                      Thank you for your response mmru4real. I must admit that I'm somewhat skeptical about your approach, but results are results. Please post the pictures, that would be great. And they are worth a thousand words.

                        Comment

                        • scottybbb
                          Trusted Tech
                          • Dec 2010
                          • 126
                          #7
                          Re: Bizhub C35 / NEC My Office C350

                          I would like to see a picture of the shim also.Thanks.

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22927
                              #8
                              Re: Bizhub C35 / NEC My Office C350

                              Now I'm curious. Any theory what the shim does specifically? =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • JR2ALTA
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Feb 2010
                                  • 2028
                                  #9
                                  Re: Bizhub C35 / NEC My Office C350

                                  My thoughts.

                                  Tray 3 (optional tray) has three mylars between the primary and sep rollers. That's ridiculous, of course paper will bind and not feed. I remove one with an exacto.

                                  Also, I tell customers to clean up the big roller and fan the paper frequently.

                                  We have sent 3 C35s back to Konica

                                  They jam, they skew. Tell your sales to keep expectations reasonable. people want production print with these, aint gunna happen.

                                  but yea, i want to see pic too

                                    Comment

                                    • EarthKmTech
                                      Step aside, noob

                                      1,000+ Posts
                                      • May 2009
                                      • 2139
                                      #10
                                      Re: Bizhub C35 / NEC My Office C350

                                      Originally posted by Ben Around
                                      Is that all you have to offer on every post?
                                      Utilise the forums ignore list if there are people you don't wish to see posts from - that's what its there for.

                                        Comment

                                        • EarthKmTech
                                          Step aside, noob

                                          1,000+ Posts
                                          • May 2009
                                          • 2139
                                          #11
                                          Re: Bizhub C35 / NEC My Office C350

                                          the other thing that's shitty about the option trays on the c35 is the right side door catches being spot welded to the frame and breaking off - in order to fix it you have to drill a suitable sized hole and use one of the standard km machine screws.

                                            Comment

                                            • krm
                                              Trusted Tech

                                              100+ Posts
                                              • Aug 2009
                                              • 233
                                              #12
                                              Re: Bizhub C35 / NEC My Office C350

                                              These color machines? I worked at a dealership with many color biz hubs and we were busy with firmware, mods., bad IU's and loads of machine issues. ( Not generally $ making.) Not by design, my current company has mostly black n white. We are not nearly as busy with abnormal -premature issues, like these color machines generate. Am I the only one who feels this way? I know color is the future, present, etc., but I don't miss trying to explain all the new machine failures to customers'.

                                                Comment

                                                • EarthKmTech
                                                  Step aside, noob

                                                  1,000+ Posts
                                                  • May 2009
                                                  • 2139
                                                  #13
                                                  Re: Bizhub C35 / NEC My Office C350

                                                  The machines are built in china by 16 - 17 year old's who are employer housed on camp and paid $2 a day. Smiles are not something you will see in this work place.

                                                  If you think any of the other mass produced brands of anything made there are any different, you are sadly mistaken.

                                                  When all people care about is getting things as cheaply as possible, THIS is the future.

                                                    Comment

                                                    • RRodgers
                                                      Service Manager

                                                      1,000+ Posts
                                                      • Jun 2009
                                                      • 1947
                                                      #14
                                                      Re: Bizhub C35 / NEC My Office C350

                                                      Originally posted by EarthKmTech
                                                      Utilise the forums ignore list if there are people you don't wish to see posts from - that's what its there for.
                                                      I guess he hasn't "Been Around" long enough to realize that. LOL
                                                      Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                                                        Comment

                                                        • Ben Around
                                                          Trusted Tech

                                                          Site Contributor
                                                          100+ Posts
                                                          • Apr 2012
                                                          • 151
                                                          #15
                                                          Re: Bizhub C35 / NEC My Office C350

                                                          Originally posted by RRodgers
                                                          I guess he hasn't "Been Around" long enough to realize that. LOL
                                                          Ha Ha ha, that was so funny, like when a customer tells a tech they should put him on the payroll.

                                                            Comment

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