C451 from email address won't change

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  • mrfuser
    Service Manager

    Site Contributor
    1,000+ Posts
    • May 2007
    • 1592

    #1

    C451 from email address won't change

    Changed admin email address and machine address and it still won't show either as the from address. Shows an old email address. Go into communication settings while doing an ail and can manually change it one time but next shot it goes back to wrong one!!!

    help I gots me a miffed client!


    Thanks!

    kelly
  • wseyller
    Service Manager

    1,000+ Posts
    • Sep 2012
    • 1129

    #2
    Re: C451 from email address won't change

    Is it not saving the changes or is it just not showing this address when receiving an email. Some email servers will force the email address as the sender that you authenticate with.

    If it just just not saving the setting then try doing it from the web interface.

    Comment

    • mrfuser
      Service Manager

      Site Contributor
      1,000+ Posts
      • May 2007
      • 1592

      #3
      Re: C451 from email address won't change

      I have tried machine and web interface with same result. Even though it appears to save correctly when you go to email it still shows old address. Even rebooting multiple times did not work. It is my email server and I use this with many clients. The email address in the communication settings when scanning still shows old one unless you manually change it and as you know it only keeps it for that job then resets to whatever default is, which is really not correct in this instance.



      Originally posted by wseyller
      Is it not saving the changes or is it just not showing this address when receiving an email. Some email servers will force the email address as the sender that you authenticate with.

      If it just just not saving the setting then try doing it from the web interface.

      Comment

      • EarthKmTech
        Step aside, noob

        1,000+ Posts
        • May 2009
        • 2140

        #4
        Re: C451 from email address won't change

        It isnt somethign silly such as the default scan settings have been saved with that incorrect email adress added manually is it.....

        The other place an unusual from address can come from on these old machines is if someone has created a certificate, though the symptoms do not match yours.

        Comment

        • habik
          Service Manager

          Site Contributor
          1,000+ Posts
          • Apr 2010
          • 2013

          #5
          Re: C451 from email address won't change

          Try system error clear if the Default scan settings set as Factory Default doesn't work.
          NIC Reset through NVRAM TOOL.
          HDD Format.


          Sent from my iDon't believe in marketing device using Tapatalk
          .OK Google! ... will I need Berrocca this morning?
          Firmwares HERE

          Comment

          • copier tech
            Field Supervisor

            5,000+ Posts
            • Jan 2014
            • 8084

            #6
            Re: C451 from email address won't change

            I would start by updating the firmware might be as simple as that
            Let us eat, drink, and be merry, because tomorrow we may die!

            For all your firmware & service manual needs please visit us at:

            www.copierfirmware.co.uk - www.printerfirmware.co.uk

            Comment

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