[Error Code] C224e with code C-9401

[Taminol]

[Max]

Re: C224e with code C-9401

Have you tried a power supply? it is possible the faulty power supply took out your good parts as well.

[Thepape123]

Re: C224e with code C-9401

Hi, from the service manual :

Code	C9401
Description	Exposure LED lighting failure The output from the CCD sensor is a predetermined value or less during CCD sensor gain adjustment.
Remedy	Problem Isolation : Scanner 1 Check the connection between SCDB(Scanner Drive Board)-LU201(Led Exposure Unit), and correct if necessary. 2 Check the connector between SCDB PJ1-PRCB(Printer Control Board) CN43 for proper connection and correct as necessary. 3 Check the connector between CCDB(CCD Board) PJ3-MFPB(MFP Board) PJ01 for proper connection and correct as necessary. 4 Replace the LED exposure unit. 5 Replace CCDB. 6 Replace SCDB. 7 Replace PRCB. 8 Replace MFPB.

It can be an elettrical problem or a connection problem.

Bye.

[meldwo]

Re: C224e with code C-9401

Hi, from the service manual :

Code	C9401
Description	Exposure LED lighting failure The output from the CCD sensor is a predetermined value or less during CCD sensor gain adjustment.
Remedy	Problem Isolation : Scanner 1 Check the connection between SCDB(Scanner Drive Board)-LU201(Led Exposure Unit), and correct if necessary. 2 Check the connector between SCDB PJ1-PRCB(Printer Control Board) CN43 for proper connection and correct as necessary. 3 Check the connector between CCDB(CCD Board) PJ3-MFPB(MFP Board) PJ01 for proper connection and correct as necessary. 4 Replace the LED exposure unit. 5 Replace CCDB. 6 Replace SCDB. 7 Replace PRCB. 8 Replace MFPB.

It can be an elettrical problem or a connection problem.

Bye.

thanks for this post

[EarthKmTech]

Re: C224e with code C-9401

got this same issue on a brand new C224e

reseated all connectors, replaced ccd, ccd cable and lamp still no go.

going to try mfp board next.

Lamp does actually illuminate and the scanner moves to the white reference for the machine to perform its adjustment, it then turns off and throws the error every single time. This tells me it aint the prcb or scanner driver board. It MUST be the mfp board.

Will post results.

[blackcat4866]

Re: C224e with code C-9401

I don't see CCDB in your list of installed parts. I've changed a few on 654e's with success. There is a modified part number for the 654e's. =^..^=

[EarthKmTech]

Re: C224e with code C-9401

MFP board solved the problem on my C224e.

It was a new machine and failed on install at the customers site - Much embarrassment. Customer given another new machine. Crappy soldering must of been the cause as they are always tested thoroughly before dispatch, the truck drive over must of finished off the board that somehow slipped thru QC in china.

Machine lives another day and gets another chance now with another new owner.

[rajeshkr9177]

Re: C224e with code C-9401

Hi
I have a similar issue in a new C754e machine which is just 6 months old. Most of the time the error get reset after restarting the machine. Now the error is not resetting and the scanner disabled. I can still use the printer.

[Kidaver]

Re: C224e with code C-9401

So far I've had two machines throw 9403 codes....first was the DSIPB...2nd just happen and about to go swap DSIPB with another machine or the whole DF 701 if that doesn't work. Have you guys been seeing this issue?

[EarthKmTech]

Re: C224e with code C-9401

Hi
I have a similar issue in a new C754e machine which is just 6 months old. Most of the time the error get reset after restarting the machine. Now the error is not resetting and the scanner disabled. I can still use the printer.

on the c654/c754 e and non e series its almost always the CCD.

Changed a few now, never comes back again for me. Follow the service manual for procedure, I always load the latest FW on completion at first power on after fitting too. Never given me trouble yet doing it this way.

[EarthKmTech]

Re: C224e with code C-9401

So far I've had two machines throw 9403 codes....first was the DSIPB...2nd just happen and about to go swap DSIPB with another machine or the whole DF 701 if that doesn't work. Have you guys been seeing this issue?

9403 on the DF-701 is almost always the black data cable from the second side CIS to the DSIPB.

It is common enough that I carry them in the car - the early version is fat and rigid and ends up breaking internally, the current version is much thinner and more flexible.

[Kidaver]

Re: C224e with code C-9401

9403 on the DF-701 is almost always the black data cable from the second side CIS to the DSIPB.

It is common enough that I carry them in the car - the early version is fat and rigid and ends up breaking internally, the current version is much thinner and more flexible.

I was going to take a whole DF 701 and DSIPB.... I think I'll try just the cable first. Thanks

[Kidaver]

Re: C224e with code C-9401

Sure enough it was that old bulky black cable....and a pain in the ass to replace...I don't want to do that again...

[EarthKmTech]

Re: C224e with code C-9401

Sure enough it was that old bulky black cable....and a pain in the ass to replace...I don't want to do that again...

Oh, but you will be doing it again

I've had machines sold up till recently still fitted with the fat cable and had to change it. Not everyone does it though, still got LOTs of df-701's in the field with the old style cable still going fine. The problem seems to occur most on machines where the rear hinges have not been setup correctly, ie left in the factory position and the DF is able to open all the way to 90 degrees.

[CraigW]

Re: C224e with code C-9401

Sure enough it was that old bulky black cable....and a pain in the ass to replace...I don't want to do that again...

How in the world do you get to the screw on the white cable clamp ?? (or is THAT the tough portion ?)