Hi there. We have a customer with an 8001i that has just started to throw a J1301 code when trying to use cassette 1. The paper picks up but doesn't exit the feed unit, they do a lot of labels so we cleaned up the feed unit and the problem remained. So we replaced the entire feed unit mainly because they have done nearly a million prints from that one feed unit (another customer with 9 cassettes and they only use one).
The jam still occurs. The code points to middle feed sensor which we have checked is sensor check and it's responding properly. All other cassettes work fine on test. Any ideas. Btw I really hate this machine.
Thanks for for any help with this.
The jam still occurs. The code points to middle feed sensor which we have checked is sensor check and it's responding properly. All other cassettes work fine on test. Any ideas. Btw I really hate this machine.
Thanks for for any help with this.
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