Has anyone had a problem with this dual scan document feeder being very fussy with originals? Its a new install, only 3k on the machine and 700 scans.
When originals are placed into the feeder, it looks like they are catching on a foam pad on the separation roller guide.
DP7110 Problem.jpg
Jam codes we are seeing - 9000 (x14), 9011 (x2), 9400 (x1), 9600 (x2)
Jam History.jpg
This DP is very similar to the DP771, it has the same separation roller guide. We have fitted one from a used DP771 into this DP7110 to see if it makes any improvement.
Any other ideas are most welcome.
Thanks!
When originals are placed into the feeder, it looks like they are catching on a foam pad on the separation roller guide.
DP7110 Problem.jpg
Jam codes we are seeing - 9000 (x14), 9011 (x2), 9400 (x1), 9600 (x2)
Jam History.jpg
This DP is very similar to the DP771, it has the same separation roller guide. We have fitted one from a used DP771 into this DP7110 to see if it makes any improvement.
Any other ideas are most welcome.
Thanks!
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