3500i Cassette / Tray Paper Size detection Wrong
Hi, resolved a tough call, thought I would share a few of the unusual things I found.
Paper size would not register correctly in the trays. Was "flaky" with bouncing between paper sizes detected. I manually set the paper tray settings to a specific size/orientation for each tray, but it would still internally detect the paper size, and if it detected wrong it would say "add paper".
Part of the problem was the machine was set to "Auto Metric", so it was only detecting metric sizes. After switching back to Auto inch, it would still register Letter size as statement some of the time. Both trays 1 and 2 are doing this, so I ordered 2 new arms per bulletin B287-2LC-0023, as well as the two springs, two rear cursors (paper stops) were both broken (lifted up out of slot), two stickers for the two rear cursors, and a new tray 1 (broken on left rail side). Replaced all parts, still having problems with size detection on both trays. One drawer didn't shut, one of the "clips" was not seated when I put it back together so it was sticking up too high. Another problem was missing screws in the plate under the paper that holds down the rear cursor tight. This affects the height of the "arm" sticking out the back.
Last thing was that in Tray 2, the Side cursor/paper stop was installed backward, so all the horizontal readings of the side cursor were off. Tested OK after that. The two arms and springs seemed OK, probably didn't need replacement.
Paper size would not register correctly in the trays. Was "flaky" with bouncing between paper sizes detected. I manually set the paper tray settings to a specific size/orientation for each tray, but it would still internally detect the paper size, and if it detected wrong it would say "add paper".
Part of the problem was the machine was set to "Auto Metric", so it was only detecting metric sizes. After switching back to Auto inch, it would still register Letter size as statement some of the time. Both trays 1 and 2 are doing this, so I ordered 2 new arms per bulletin B287-2LC-0023, as well as the two springs, two rear cursors (paper stops) were both broken (lifted up out of slot), two stickers for the two rear cursors, and a new tray 1 (broken on left rail side). Replaced all parts, still having problems with size detection on both trays. One drawer didn't shut, one of the "clips" was not seated when I put it back together so it was sticking up too high. Another problem was missing screws in the plate under the paper that holds down the rear cursor tight. This affects the height of the "arm" sticking out the back.
Last thing was that in Tray 2, the Side cursor/paper stop was installed backward, so all the horizontal readings of the side cursor were off. Tested OK after that. The two arms and springs seemed OK, probably didn't need replacement.
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