CS-1650

[blackcat4866]

Does anybody remember if the CS-1650 could scan to SMB?

Machines of this era with the NS-30 typically could not scan to SMB until they were upgraded to version 1.4.03 or higher, the sim U512 enabled. This one started at 1.3.0, then tested on 1.4.03, then 1.4.11. None had sim U512, or showed the Scan To SMB icons on the web interface.

I've been attempting to set up the ScanFile Utility without success. At first I thought it was a firewall issue, but even when the firewall is completely Off it fails. I've done plenty of these setups, so it bugs the shit out of me that I can't get it.

Email is out of the question, since the CS-1650 is not SSL/TLS compatible. All that leaves is TWAIN scanning.
=^..^=

[B0265]

Re: CS-1650

I don't remember any FW supporting U512 for 1650/2050 but it was a while since worked on them :-)

[gtheflea]

Re: CS-1650

Hi Blackcat.

Forgive me if it is a silly question. Did you set it up under the web interface to scan to IP address or host name? I've had instances where host name fails but static IP works (even with DNS settings entered correctly)(you probably as well). I doubt that the version of Windows (I am assuming big time here... lol) plays a role because it relies on software to act as the translator. Exceptions in the firewall can either be ScannerFileUtility.exe but I've also seen NsCatCom.exe.

Another silly question, did you start the file utility after you configured it? And also, have you tried another version of the Scanner File Utility? (you did mention that you've done plenty if these before but did not give too much detail)

To answer your initial question - i have never done it with SMB scanning (i always thought that Scanner File Utility was the only way (apart from FTP scanning and email (FTP you will need software to act as an FTP server - but you probably know that)) so my answer doesnt really help much...

Please do post feedback when you win

Cheers man

[sparkycivic]

Re: CS-1650

email (might) work maybe with gmail if you enable the "allow less-secure apps" setting in the account.

[zoraldinho]

Re: CS-1650

I have customers with identic Utax CD-1116 and scan function "scan to pc" but i'm not sure if this tipe of scanning work on samba protocol.

[Geo]

Re: CS-1650

Hi Blackcat
Some thoughts ...

Did you try SFU on your own laptop with a direct connection or even a mini hub ? Is it possible that another firewall is running in the background ? Are both boxes checked in windows fire wall (public ,private) You didn't mention what error code is being generated or OS. Also what "gtheflea" posted are good things to check, I'm wondering if your just missing one step or setting . This has happened to me more than once , especially if I haven't played with a problem for some time.

Cheers and good luck.

P.S. You of all people getting stuck on a problem. How is this possible.....

[blackcat4866]

Re: CS-1650

Hi Blackcat.

Forgive me if it is a silly question. Did you set it up under the web interface to scan to IP address or host name? I've had instances where host name fails but static IP works (even with DNS settings entered correctly)(you probably as well). I doubt that the version of Windows (I am assuming big time here... lol) plays a role because it relies on software to act as the translator. Exceptions in the firewall can either be ScannerFileUtility.exe but I've also seen NsCatCom.exe.

Another silly question, did you start the file utility after you configured it? And also, have you tried another version of the Scanner File Utility? (you did mention that you've done plenty if these before but did not give too much detail)

To answer your initial question - i have never done it with SMB scanning (i always thought that Scanner File Utility was the only way (apart from FTP scanning and email (FTP you will need software to act as an FTP server - but you probably know that)) so my answer doesnt really help much...

Please do post feedback when you win

Cheers man.

I tried both hostname and IP. There are only 6 network devices on my home network so it's very unlikely that I've got a dupe. I put in a firewall exception for FTP generally and SFU specifically. I get a message: "Unable to connect to PC." At the MFP. I don't think any sharing is required with FTP, but the folder is shared out anyway. Still won't connect with Firewall Off. Yes it's started, i had it On/Off 50 times last night. You have to stop it to Edit the configuration. I have an older version of the SFU that I could try.

Hi Blackcat
Some thoughts ...

Did you try SFU on your own laptop with a direct connection or even a mini hub ? Is it possible that another firewall is running in the background ? Are both boxes checked in windows fire wall (public ,private) You didn't mention what error code is being generated or OS. Also what "gtheflea" posted are good things to check, I'm wondering if your just missing one step or setting . This has happened to me more than once , especially if I haven't played with a problem for some time.

Cheers and good luck.

P.S. You of all people getting stuck on a problem. How is this possible.....

IT has never been one of my strong suits. I was dragged in kicking and screaming. Did not try on the laptop yet. The release bulletin says nothing about SMB, so I think it's just not going to be possible. I will also look at the machine firmware. If the NS30 had the earliest base firmware, the rest of the machine probably does too.


Thanks for your comments. =^..^=

[NeoMatrix]

Re: CS-1650

Its be a while since I used the Scan File Utility in CS/Kyocera's.

If memory servers me you have updated from XP to Win10 O/S.
In Win10 right click on the desktop SFU icon an then Properties|Compatiblity| run as WinXp mode.

Re : The SFU icon sitting on the task bar down the bottom of the PC screen. Is the SFU icon showing yellow or red in colour ?If the icon is "RED" click on it and start the SFU going again.From memory you have to turn the SFU off before doing any settings, then restart it again.

Restart the PC if you have to.

Not sure how you will go with the old MFD SMB1.0 and new Win10 SMB 3.0.?


HTH

[Santander]

Re: CS-1650

Hey Blackcat,
When you shared out the folder, did you use standard sharing or advanced Sharing? Since Win7, Windows requires advanced sharing to allow access to the folder. What OS and version are you using? Did you make sure that you entered the user information in both the Sender's List and the Destination List [Scan to PC], both are required for SFU. SMB scanning has never been possible with the 1650. If the system you are trying to scan to is a Win10 machine, only the latest version of the SFU will work with it. If you are working with Win7 to Win10, when the Scanner File Utility was installed was it "run as Administrator"? We have found this helpful in a number of cases as apparently the later versions of Windows do not allow certain files and registry entries in the Windows System to be accessed and changed without it which will cause a failure even when it appears that the install completed successfully. Since you are having a problem scanning with the firewall off and a direct IP address, I would lean towards the folder sharing permissions, as this would also create the PC not found error as the machine/SFU cannot access the destination folder. Hope this helps, let us know how it turns out. Thanks.

[blackcat4866]

Re: CS-1650

Hey Blackcat,
When you shared out the folder, did you use standard sharing or advanced Sharing? Since Win7, Windows requires advanced sharing to allow access to the folder. ...

Yes Advanced.

Hey Blackcat,
What OS and version are you using? Did you make sure that you entered the user information in both the Sender's List and the Destination List [Scan to PC], both are required for SFU.

Win10, Yes and Yes

Hey Blackcat,
SMB scanning has never been possible with the 1650.

I wondered if that might not be the case.

Hey Blackcat,
If the system you are trying to scan to is a Win10 machine, only the latest version of the SFU will work with it.

Not the latest SFU. I am having difficulty locating it on the kdaconnect website.

Hey Blackcat,
If you are working with Win7 to Win10, when the Scanner File Utility was installed was it "run as Administrator"? We have found this helpful in a number of cases as apparently the later versions of Windows do not allow certain files and registry entries in the Windows System to be accessed and changed without it which will cause a failure even when it appears that the install completed successfully.

Where do I do that?

Hey Blackcat,
Since you are having a problem scanning with the firewall off and a direct IP address, I would lean towards the folder sharing permissions, as this would also create the PC not found error as the machine/SFU cannot access the destination folder.

I all looks right to me. I think my best bet is to concentrate on locating the latest version of the ScanFile Utility. Thanks for a very thorough answer. =^..^=

[habik]

Re: CS-1650

No SMB on that machine, sorry, think it requires HDD to do SMB.

Scanner File Utility is the only way.

Is your network within your PC set as public or Private? It has to be private otherwise it won't connect. The same applies if SMB would be available.

[blackcat4866]

Re: CS-1650

Is that in the network card > ip4 > Properties? If not, where? =^..^=

[NeoMatrix]

Re: CS-1650

No SMB on that machine, sorry, think it requires HDD to do SMB.

Scanner File Utility is the only way.

Is your network within your PC set as public or Private? It has to be private otherwise it won't connect. The same applies if SMB would be available.

Re: Public or Private firewall setting.
BC's already tried turning the PC firewall off when attempting the SFU connection.The fact that windows firewall was turned off should have allowed the SFU software to access all services and ports. I'm confident BC wouldn't have shut off any Win10 background services like svchost.exe.


Win10 will most liking be running the old version of SFU application inside a protected memory space by default.When BC install the older version of the SFU program Win10 may have paused the installation and prompt with a dialogue "This program is not compatible with this version of windows ra ra ra..." The old SFU will be a 32bit application being run on a New 64bit memory PC.

It could be that the new version of win10 requires the addition of a UAC policy setting by placing "Allow Everyone" in the SFU share.

BC, I assume you still have your old XP laptop box lay around with the older version of SFU on it. This is probably a moot point, but you may like to try a direct cross over cable on the old XP box and get all the comms settings working on that, then change over to your new Win10 PC. At least you'll have part of the MFD comms sorted out.


Re: The joy of I.T.
Grit your teeth an bare it, I.T. can be heaven or hell all in one operation.... As you well know it's all heaven when its working...

[Santander]

Re: CS-1650

Hi Blackcat,
The latest version of the SFU is 4.11.02. This is the version we have used to install it on Win10 machines. To install as administrator, when you highlight the setup.exe file you right click on it and in the new pop-up window you choose run as administrator. I would first go through control panel and uninstall any versions of the program that you have installed, even older versions. Just to start from a clean slate. After install make sure that either Scanner File utility or Natscan.com is allowed through whatever firewalls are used. Another thought, what permission levels are set on the user account you are using to install the SFU? Had a case a few months ago where their IT people said that the account had the proper permissions to install the utility only to discover it did not even when selecting run as Administrator. The install indicated that it had completed successfully but it had not. Spent several hours on this before getting a real admin account to finish the install. Hope this helps, if you have additional problems, let us know.

[blackcat4866]

Re: CS-1650

Re: Public or Private firewall setting.
BC's already tried turning the PC firewall off when attempting the SFU connection.The fact that windows firewall was turned off should have allowed the SFU software to access all services and ports. I'm confident BC wouldn't have shut off any Win10 background services like svchost.exe...

No, don't know enough about the services listed in Task Manager to change anything. About the farthest I'll go is to look for stalled apps if it's responding slowly.

Win10 will most liking be running the old version of SFU application inside a protected memory space by default.When BC install the older version of the SFU program Win10 may have paused the installation and prompt with a dialogue "This program is not compatible with this version of windows ra ra ra..." The old SFU will be a 32bit application being run on a New 64bit memory PC...

That's the case right there.

It could be that the new version of win10 requires the addition of a UAC policy setting by placing "Allow Everyone" in the SFU share...

"Everyone" is on the share.

BC, I assume you still have your old XP laptop box lay around with the older version of SFU on it. This is probably a moot point, but you may like to try a direct cross over cable on the old XP box and get all the comms settings working on that, then change over to your new Win10 PC. At least you'll have part of the MFD comms sorted out....

There's a story about that: The XP box began sputtering about 6 weeks ago, at which point I ordered up the replacement. It arrived a few days later.

I tripped over the box for the next 5 weeks until the old PC went into it's death spasms. At that point I unpacked the new one. I did have the forethought to back up the important files the same day it began sputtering.

I've had the CS-1650 for a few years now, it's just never been connected. Monday I blew off an inch of dust and cat hair to get a better look at it. It had never been connected. I'm beginning to doubt if printing will be possible. If I watch a continuous ping screen, the printer NIC will ping back successfully for about 15 seconds then drops. It might just be a very effective paperweight, or plain copier only.

Hi Blackcat,
The latest version of the SFU is 4.11.02. This is the version we have used to install it on Win10 machines. To install as administrator, when you highlight the setup.exe file you right click on it and in the new pop-up window you choose run as administrator. I would first go through control panel and uninstall any versions of the program that you have installed, even older versions. Just to start from a clean slate. After install make sure that either Scanner File utility or Natscan.com is allowed through whatever firewalls are used. Another thought, what permission levels are set on the user account you are using to install the SFU? Had a case a few months ago where their IT people said that the account had the proper permissions to install the utility only to discover it did not even when selecting run as Administrator. The install indicated that it had completed successfully but it had not. Spent several hours on this before getting a real admin account to finish the install. Hope this helps, if you have additional problems, let us know.

Thanks Santander. =^..^=