Taskalfa 5500i 2Sided-2sided copy option is not displaying in Duplex tab

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  • spid3rguy
    Technician
    • Nov 2011
    • 16
    #1

    Taskalfa 5500i 2Sided-2sided copy option is not displaying in Duplex tab

    Dear Kyocera Experts,

    I have recently bought a reconditioned KM Taskalfa 5500i and i just come up with the problem that in "Duplex tab 2sided to 2sided copy option is not displaying up". 1sided to 2 sided is there and i am using the feeder for 1 sided to 2sided.

    Please any help.


    Regards

    Khawar Hayat
    PH: 00923156076007
    Tags: 2sided to 2sided, 5500i
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23008
      #2
      Re: Taskalfa 5500i 2Sided-2sided copy option is not displaying in Duplex tab

      Check to see if you have an error condition for the document feeder second side CIS. After the first time the error is displayed that part of the DF will be isolated. This was very common on the Saturn series. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • darry1322
          Senior Tech

          Site Contributor
          500+ Posts
          • Oct 2010
          • 817
          #3
          Re: Taskalfa 5500i 2Sided-2sided copy option is not displaying in Duplex tab

          How much memory is showing up installed on the 5500? Early versions of this machine required optional memory upgrade to do 2 sided originals.

            Comment

            • spid3rguy
              Technician
              • Nov 2011
              • 16
              #4
              Re: Taskalfa 5500i 2Sided-2sided copy option is not displaying in Duplex tab

              Originally posted by blackcat4866
              Check to see if you have an error condition for the document feeder second side CIS. After the first time the error is displayed that part of the DF will be isolated. This was very common on the Saturn series. =^..^=

              Dear there is not error indication everything is alright but nothing in troubleshooting mode that can help. also no help with 021 program or factory reset.


              should i change the adf?

                Comment

                • spid3rguy
                  Technician
                  • Nov 2011
                  • 16
                  #5
                  Re: Taskalfa 5500i 2Sided-2sided copy option is not displaying in Duplex tab

                  Originally posted by darry1322
                  How much memory is showing up installed on the 5500? Early versions of this machine required optional memory upgrade to do 2 sided originals.
                  1gb

                    Comment

                    • darry1322
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Oct 2010
                      • 817
                      #6
                      Re: Taskalfa 5500i 2Sided-2sided copy option is not displaying in Duplex tab

                      Originally posted by spid3rguy
                      1gb
                      Upgradable to 2 gb. Later versions shipped with 2gb standard for duplex copying with the DP771.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 23008
                          #7
                          Re: Taskalfa 5500i 2Sided-2sided copy option is not displaying in Duplex tab

                          Originally posted by spid3rguy
                          Dear there is not error indication everything is alright but nothing in troubleshooting mode that can help. also no help with 021 program or factory reset.


                          should i change the adf?
                          U906 would have been a better choice. U021 wipes the entire machine to no good purpose. Nothing on the error log? (Not any more.). =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • spid3rguy
                              Technician
                              • Nov 2011
                              • 16
                              #8
                              Re: Taskalfa 5500i 2Sided-2sided copy option is not displaying in Duplex tab

                              Originally posted by blackcat4866
                              U906 would have been a better choice. U021 wipes the entire machine to no good purpose. Nothing on the error log? (Not any more.). =^..^=
                              Ok thnks for the amazing help!@darry and blackcat. Just consult with the Supplier. He also said the same as i have to upgrade from 1gb to 2gb and sure he will send the 1gb stick to me asap.


                              Regards

                              Khawar

                                Comment

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