SMB Scanning and Norton 360

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  • Geo
    Senior Tech

    500+ Posts
    • Nov 2010
    • 662
    #1

    SMB Scanning and Norton 360

    Hi Folks

    I am setting up a 3011i for SMB scanning , problem is Norton 360 is blocking the connection (error 1101) . Disabling Norton on the target P.C. ( not a server) allows the scans through...So my question is..Does anybody know exactly how to modify Norton to allow SMB scans through. Tech support tried but was unable to resolve the problem.

    Thanks much.

    Geo

    P.S.
    Happy , healthy and prosperous New Year to all.
    Tags: norton, scanning, scans, smb
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8121
      #2
      Re: SMB Scanning and Norton 360

      I would also explain to the customer they dont need to waste their money on antivirus software, Windows has built in antivirus security software.
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • Geo
          Senior Tech

          500+ Posts
          • Nov 2010
          • 662
          #3
          Re: SMB Scanning and Norton 360

          I Agree, but this came "free" with the ISP.

            Comment

            • Rpizzle
              Technician
              • Mar 2014
              • 47
              #4
              Re: SMB Scanning and Norton 360

              yeah these can be a nightmare. try allowing the incoming internet connection via ip. works for me although I cant tell you exactly where to do anymore.

                Comment

                • bsm2
                  IT Manager

                  25,000+ Posts
                  • Feb 2008
                  • 29628
                  #5
                  Re: SMB Scanning and Norton 360

                  Please go to the Network Security Map in the settings of Norton 360 and make sure that your printer is added as a device and set as Full Trust.

                    Comment

                    • KyoServiceManager
                      Technician
                      • Oct 2017
                      • 30
                      #6
                      Re: SMB Scanning and Norton 360

                      Usually for Norton, there is a check box in the exceptions for file and print sharing. If you check that box and save the settings it will usually allow SMB scanning. Occasionally you will have to reboot the PC after making the change.
                      "If a cluttered desk is a sign of a cluttered mind, of what, then, is an empty desk a sign?" -Einstein

                        Comment

                        • Santander
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • May 2009
                          • 768
                          #7
                          Re: SMB Scanning and Norton 360

                          The 1101 code indicates the machine cannot find the host. If you are using the host name, Norton by default blocks network discovery, hence blocking the machine from finding the PC. You can either open up network discovery in Norton for private networks or if in a domain for that or make an exception in the rules.

                            Comment

                            • copiertec
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Jan 2016
                              • 2187
                              #8
                              Re: SMB Scanning and Norton 360

                              Originally posted by Geo
                              Hi Folks

                              I am setting up a 3011i for SMB scanning , problem is Norton 360 is blocking the connection (error 1101) . Disabling Norton on the target P.C. ( not a server) allows the scans through...So my question is..Does anybody know exactly how to modify Norton to allow SMB scans through. Tech support tried but was unable to resolve the problem.

                              Thanks much.

                              Geo

                              P.S.
                              Happy , healthy and prosperous New Year to all.
                              Let me know what resolves this for you, please. My solution was either to remove it or have the client call their IT dept.

                                Comment

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