8002 fuser not resetting.

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  • djs9164
    Technician

    50+ Posts
    • Mar 2018
    • 79
    #1

    8002 fuser not resetting.

    I just replaced a fusing unit in an 8002i and the counter did not reset. The new serial number registered but the old count remained. U 167 would not allow me reset, all choices were greyed out except correction value. Previous unit had 914k on it, perhaps it was too high? Any thoughts. Firmware is current.


    Sent from my XT1635-01 using Tapatalk
    Tags: None
    • Ropariva
      Senior Tech

      500+ Posts
      • Mar 2016
      • 588
      #2

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22696
          #3
          Re: 8002 fuser not resetting.

          Is it the right model/right voltage fuser? It's not the first time that's happened. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • bush_tech
              Technician

              Site Contributor
              50+ Posts
              • Jul 2018
              • 50
              #4
              Re: 8002 fuser not resetting.

              If you don't turn these machines off before replacing units the old count can get written to the new unit.
              I've noticed this with drums and devs anyway.

                Comment

                • Thayer
                  Trusted Tech

                  100+ Posts
                  • Dec 2017
                  • 107
                  #5
                  Re: 8002 fuser not resetting.

                  I believe that, you can NOT reset fuser. It is part of Maintenance kit. The whole maint. kit would need to be reset.
                  There is No maint C on this machine.

                    Comment

                    • sparkycivic
                      Trusted Tech

                      250+ Posts
                      • Apr 2017
                      • 348
                      #6
                      Re: 8002 fuser not resetting.

                      One should never swap EEPROM-equipped items while machine power is on, counts and/or serials will be messed up. It's so tempting when no tools are needed, especially when troubleshooting!

                        Comment

                        • GeneOR95
                          Trusted Tech

                          100+ Posts
                          • Feb 2018
                          • 161
                          #7
                          Re: 8002 fuser not resetting.

                          Originally posted by djs9164
                          I just replaced a fusing unit in an 8002i and the counter did not reset. The new serial number registered but the old count remained. U 167 would not allow me reset, all choices were greyed out except correction value. Previous unit had 914k on it, perhaps it was too high? Any thoughts. Firmware is current.


                          Sent from my XT1635-01 using Tapatalk

                            Comment

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