It doesn't happen all of time, I recently replaced the fuser due to the teflon coming off. I re positioned the paper in the cassette and the problem went away. Not sure if it was the paper or not, usually the fuser causes this. 474,796 pages printed total, maint kist was done at AROUND 300,000. No toner in crease, any ideas?
-
-
Re: Kyocera 4020 creasing paper
Check that the pressure button(s) at not set to envelope.
My guess is that one is set to envelope and one is set to plain paper. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
Re: Kyocera 4020 creasing paper
Had the same situation on a different model a couple of weeks ago where every sixth or seventh print would show a crease. Sometimes just slightly and other times enough to distort the print. When we switched paper to a ream we provided this issue disappeared. What I suspect was the customer's paper was not cut square and when the registration roller squared up the leading edge of the customer's paper, it created more of a buckle on one side than the other and then when it passed through the registration rollers it created the crease prior to the drum, no toner in the crease. If we had not brought our own paper the customer would not have believed us.Comment
-
Re: Kyocera 4020 creasing paper
Both green buttons were up on the fuser, made sure by pressing them both down, then back up.
She showed me some more this AM, seems a little worse with a 2 vertical creases. I printed some status pages and no creases, she says it seems to happen after sitting idle for 1/2 hour or so. Then when she prints the first pages are creased. After it prints a while it goes away? Going to clean the registration roller to see if it helps.Comment
-
Re: Kyocera 4020 creasing paper
It didn't happen during the stop test, of course it did crease the first page after though. This is going to be "one of those" calls, at least the printer is in the office next door. I will wait until it has been idle, then retry the stop test.
Oh, and thanks to all of you guys for assisting me!Comment
-
Re: Kyocera 4020 creasing paper
Check that the feed assembly isn't missing the spring and the sep assembly is seated properly.Comment
-
Re: Kyocera 4020 creasing paper
Is there a way to actually see if it is buckling, clear covers on a laser would pretty cool sometimes?! I tried the stop test again this AM but they had already printed before I tried so no crease. They had a bunch of printing to do late yesterday
so I haven't had a chance to clean the registration roller yet, I will do that this AM.Comment
-
Re: Kyocera 4020 creasing paper
Okay I am 99% sure it's the fuser, you can never be 100% sure until you change the part.
After around 10 stop tests, I noticed no crease entering the fuser. But when I pulled the paper out of the fuser there was a crease. Tried again and instead of pulling it through the fuser, I manually turned the fuser gears and presto, there was a crease! Having one overnighted as they need to print checks. I did pull the fuser and the red rubber pressure roller has some horizontal ripples in it that are difficult to see and they are only one 1 side, the side where the crease was occurring. Thanks for all of the help guys, I will post back after swapping the fuser and verifying it actually fixed it.Comment
-
Re: Kyocera 4020 creasing paper
If the fuser was just recently replaced, I wonder if it's not seated in just right causing it sometimes skew as it's going into the fuser.Comment
-
Re: Kyocera 4020 creasing paper
On this printer the fuser slides out of the rear by pulling a handle. During my stop tests I pulled the fuser out and the half a sheet sticking out of the entrance did not have a crease until I rotated the gears which pulled it through. I replaced this fuser 3 or 4 moths ago but it was not a new fuser, it was used. I hang on to some of the extra parts when replacing maintenance kits that still appear to be in good shape. I did not see the tiny ripples on 1 side of the pressure roller when I looked at it. Usually the first thing to go is the teflon coating which looked perfect on this one.Comment
Comment