Hi Folks,
I have a Kyocera, M 2540DW, I'm guessing has approx. 45k copies, customer calls to say it needs toner, thinking they have a bad toner cartridge, they are using genuine,OEM, toner. I show up, and the prints are completely blank, even printing a "Status" page. so the scanner is out of the picture. My first thought was, maybe the shutters, both drum and developer unit, are not opening, properly. I bring copier into shop, I taped the shutters open, still , blank copies. I checked the connections, both drum and developer, connections..seem good. It does have a fairly new maint. kit, which I replaced, a month ago. I stopped copy, in the middle of a copy, no latent image, on the drum. I even removed transfer roller, to see if get, maybe, a light image, none. I checked primary corona wire, it's there, checked to be sure, it's in place. I called ACM Technologies, to see if they have seen this problem, and I went thru step by step, service manual procedures..I'm at a loss..has anyone else, have this issue?...any recommendations, greatly appreciated..keep in mind, no error codes, come up..I even tried drum, refresh, as I'm desparate..but that was no help..
Thanks,
Jaime
Indep. Copier Svc.
Stonington, CT.
jper34@gmail.com
860-739-6950
I have a Kyocera, M 2540DW, I'm guessing has approx. 45k copies, customer calls to say it needs toner, thinking they have a bad toner cartridge, they are using genuine,OEM, toner. I show up, and the prints are completely blank, even printing a "Status" page. so the scanner is out of the picture. My first thought was, maybe the shutters, both drum and developer unit, are not opening, properly. I bring copier into shop, I taped the shutters open, still , blank copies. I checked the connections, both drum and developer, connections..seem good. It does have a fairly new maint. kit, which I replaced, a month ago. I stopped copy, in the middle of a copy, no latent image, on the drum. I even removed transfer roller, to see if get, maybe, a light image, none. I checked primary corona wire, it's there, checked to be sure, it's in place. I called ACM Technologies, to see if they have seen this problem, and I went thru step by step, service manual procedures..I'm at a loss..has anyone else, have this issue?...any recommendations, greatly appreciated..keep in mind, no error codes, come up..I even tried drum, refresh, as I'm desparate..but that was no help..
Thanks,
Jaime
Indep. Copier Svc.
Stonington, CT.
jper34@gmail.com
860-739-6950
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