km 4035

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  • Gab
    Senior Tech
    • Aug 2015
    • 633

    km 4035

    A black line about 1cm wide appears at the upper of copy when make copies from ADF . From glass copies are ok.
    The same thing happens when i use the second cassete.
    Any idea?
  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 27445

    #2
    Re: km 4035

    Clean slit glass, check adf hinge

    Comment

    • Gab
      Senior Tech
      • Aug 2015
      • 633

      #3
      Re: km 4035

      Originally posted by Gab
      A black line about 1cm wide appears at the upper of copy when make copies from ADF . From glass copies are ok.
      The same thing happens when i use the second cassete.
      Any idea?
      Sorry , the black strip appears and when doing copies from glass too (copier is in an other city so customer gave to me wrong details. Also i have to have some advices in advance. the last thing i want is not to be ready when i go to the copier). thanks

      Comment

      • bsm2
        IT Manager

        25,000+ Posts
        • Feb 2008
        • 27445

        #4
        Re: km 4035

        Originally posted by Gab
        Sorry , the black strip appears and when doing copies from glass too (copier is in an other city so customer gave to me wrong details. Also i have to have some advices in advance. the last thing i want is not to be ready when i go to the copier). thanks

        Clean optics and charge grid

        Comment

        • JR2ALTA
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2010
          • 2017

          #5
          Re: km 4035

          Originally posted by Gab
          Sorry , the black strip appears and when doing copies from glass too (copier is in an other city so customer gave to me wrong details. Also i have to have some advices in advance. the last thing i want is not to be ready when i go to the copier). thanks
          A customer calls in for a black line and you need how much assistance to prepare?

          Comment

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