KM4035

[copicatt]

I picked up one of these at the wholesaler. the machine didn't have scan and print, but he gave me a set separately. When I got to the shop, I put them in which was straight forward. The print works great, however, the scan sends blank documents, or with just some lines on the page. the originals are face up in the feeder. Copying works fine through the feeder. I can pull up the scanner in the web browser and communicate with it and all that good stuff. Connection isn't a problem. Is there something else I have to set? It does the same on Tiff output also. I will say I'm not a KM proffessional, but have installed others with scan and print, but they were already installed on the machine. I have no idea how to upgrade firmware on KM's. Any input??? Thanks

[Jimbo1]

Sounds like maybe the scan memory needs to be cleared. There is a Sim for that but I'm not around a book right now. There are two different memory clears and one goes too far, you would have to reset everything.

Does the machine have an hd-70 hdd on it?

[copicatt]

yes it has a hard drive in the lower bay. I honestly have no idea on this one. Little different from Canons, huh. If you find something that's supposed to be cleared, let me know. I have a 4530 manual, but i guess that's a little different from the 4035. It shows a small dimm or something that has to be installed but this machine doesn't have a slot for it.

[copicatt]

I yanked the hdd just for giggles, but it does the same thing. i did a sim that said "initializing scanner NIC", but that didn't help. Like i say, I can communicate just fine, just have blank images. If I do it in TIFF format, it has a blank with a bunch of lines on it.

[copicatt]

Something else strange this machine is doing. When print a report, such as copy or machine, half the page is black, the trailing half on LtR size. happens every time...

[Jimbo1]

I really hate to say it but that main board may be bad. Wish a couple older techs on these would advise. Only been doing these a year but last one I saw doing that turned out to be the board. I would try a memory all clear first but print your status pages so you know what your settings are cause they will go to default.

[copicatt]

hmmm, Where do I clear memory? Or which one is it in service mode? I also notice sometimes i have alot of black squiggly lines, DIAGANOLLY, which is really weird. THis is also on reports.. Thanks for your input so far....

[Jimbo1]

Now that main corona unit will arc and give what looks like a grid pattern on the page. Anything like that?

[copicatt]

It has had that pattern, but a grid clean helped that. Hard to explain, very bold diaganol lines. Some thin, some thicker.

[copicatt]

these lines only happen when the report is printed. Very strange. The blank PDF's are still killing me, too. I'm gonna try to do a clear. Or at least the thing in SM that says initialize memory....

[copicatt]

the clear did nothing, no change. i still get the half black internal reports, almost solid black with horizontal lines. Could be a main controller. It does this without the print and scan installed.

[LNorris]

first, i would replace just the entire charge grid...take it out and see if it has burn marks on it. replace the grid from another unit and see if it clears up.

on the scan issue, try scanning it to another computer, make sure your viewer is up to date. make sure the card is connected properly to the main board.

[copicatt]

thanks for the reply! if it were the charge grid, could it only do it on report prints, because copies and prints don't do this. I did try to view the emails on another pc and they are still blank, viewer is up to date.

[Jimbo1]

If at all possible you should try to swap main boards from another 4035.

It's starting to sound more and more like that's where it is. There is a veritable plethora(used to think that was a Chrysler)of Kyocera techs in the gang here so we should be able to figure it out.

[copicatt]

I am seriously thinking about lifting the whole machine and rolling another under it, if you know what i mean.... I did grab another scan card today, so i'm gonna see what that does as far as the pdf's go. I beleive I will go back on Monday and swap out the machine. Could just get the main board, but that will put me further behind. I'll decide over the weekend what to do. In the meantime, thanks for everyones input about this. I'm out the rest of the week, but I'm gonna mess with it some and see what happens........