Taskalfa 307ci ...... Cannot Log into command centre

[stickfly]

Cannot get to the bottom of this.
I have an office with 1x Taskalfa 3253ci and 2x Taskalfa 307ci.
Got a call to say they had problems with both the 307ci's going offline so out I went.
Once there I wanted to log into the 307's Command Centre but both machines refuse to allow it.
I can open command centre and look at the basic settings, but if I try to log in as an administrator using the default password/User, Admin/Admin the machine stops responding and shows error code F24C. I then have to reboot the machine.
I have tried reloading the firmware, tried setting to factory default ( maintenance mode U002 ) and initialising the memory ( U021 ) all to no avail.
I can find no way to log into command centre as an Admin to change any settings.
Kyocera suggest the main boards need to be changed, but I can't see that the main boards would have become faulty on both 307's, they have only been on site a couple of months, with approx' 9k copy count each.
The customer can print and scan at the moment until the machines go offline, then they work fine after a reboot 'till next time.
The 3253ci has no problems and I can log into the command centre perfectly.
Has anyone else had this problem.
Regards ........ Gary

[bsm2]

Re: Taskalfa 307ci ...... Cannot Log into command centre

Is it from both walkup and using the web interface? you get the error?

You maybe be able to send command line down I would check as this may be for older kyocera's
!R! KSUS "AUIO", "CUSTOM:Admin Password = 'admin00'";EXIT;

[GeneOR95]

Re: Taskalfa 307ci ...... Cannot Log into command centre

Try these options.

Reset the Admin PasswordReset Command Center Password with KMNetViewer
First access the device in KMNetViewer by using the "Administrator" password (usually the numeric password.)
To do this, when you first "discover" the device in KMNetViewer use the "Administrator" password in the box for "Administrator Command Center Password" in the Communications dialogue and Admin/Admin for the Login dialogue.

Right click on the device and select "Advanced". Select "Set Multiple Devices", Select "Custom Mode" then "NEXT."
At this point the device model should already be selected. Touch "NEXT."

If the "Multi-Set Settings" display shows that "Device User List" is available for selection you can access and reset the Admin password. If this selection is not available then this method will not work.

Select ALL available boxes and select "NEXT."
Select "Create from device" and check the box "Overwrite settings on target Device" and touch "NEXT."
Select the device you are working with and touch "NEXT."
If this is successful you should see "Copying settings to file successfully finished." displayed. Select Close.
Select "Device User List" from the "Select Setting Group for View and Edit" drop-down menu and select "Edit Settings."
Right click on the Admin user and select "Properties."
Enter the new password twice and select "OK."
Select "Close", "Close" then "Save to file, overwriting your original file. Click "Finish" and when it completes you should be ready to go.

[nathicana]

Re: Taskalfa 307ci ...... Cannot Log into command centre

If you ran u021 that would have reset the command center password. I think the F code is the problem, not a password change.

Can you try connecting your laptop directly to the machine with a crossover cable and then browse to the command center?

This would eliminate anything in the network environment

User: Admin
Password: Admin

[stickfly]

Re: Taskalfa 307ci ...... Cannot Log into command centre

If you ran u021 that would have reset the command center password. I think the F code is the problem, not a password change.

Can you try connecting your laptop directly to the machine with a crossover cable and then browse to the command center?

This would eliminate anything in the network environment

User: Admin
Password: Admin

Thanks nathicana but Yes I tried that.
With my laptop connected directly via a crossover cable I can look through command centre until I try to log in. I input the user Admin then the password Admin then the browser (Chrome) says error 404 cannot open the page & the 307ci display shows error F24C. It's almost as if trying to log in to command centre is triggering some kind of data error. But why is it suddenly happening with 2 fairly new 307's both on the same site.
Makes no sense.

Regards ......... Gary

[blackcat4866]

Re: Taskalfa 307ci ...... Cannot Log into command centre

If you ran u021 that would have reset the command center password. I think the F code is the problem, not a password change.

Can you try connecting your laptop directly to the machine with a crossover cable and then browse to the command center?

This would eliminate anything in the network environment

User: Admin
Password: Admin

Have you tried different browsers? I personally prefer Firefox for most things. =^..^=

[ntbann]

Re: Taskalfa 307ci ...... Cannot Log into command centre

wow! I didnt know cats and foxes played well together!

[stickfly]

Re: Taskalfa 307ci ...... Cannot Log into command centre

Have you tried different browsers? I personally prefer Firefox for most things. =^..^=

No I didn't think to try firefox. Will try that next time I go there, thanks blackcat.
Regards ...... Gary

[sevenmile]

Re: Taskalfa 307ci ...... Cannot Log into command centre

I am having the same exact issue as stickfly, on an M3550idn. Tried updating firmware to latest. User getting F24C code when logging in thru Chrome. 3550idn will occasionally drop off the network. Was there a resolution to this problem?

[craigster]

Re: Taskalfa 307ci ...... Cannot Log into command centre

I just had a customer call me yesterday with same issue, I updated firmware on two printers via KFS waiting to hear back

[Xer0615]

Re: Taskalfa 307ci ...... Cannot Log into command centre

I just had a customer call me yesterday with same issue, I updated firmware on two printers via KFS waiting to hear back

If SSL is disabled from the system settings via the operation panel it will make the command center completely inaccessible. have done it myself on accident when I was still super fresh in this field (still a n00b but nearing a year under my belt now) and after that, a clients IT team disable the setting then called us begging for a f/w update because it was inaccessible.

Not sure it will solve the problem, but it is one of the reasons that the command center may not be accessible.

[GeneOR95]

Re: Taskalfa 307ci ...... Cannot Log into command centre

If SSL is disabled from the system settings via the operation panel it will make the command center completely inaccessible.

Just delete the s from https: in the address bar and you should be able to get right in. Works for me.

[craigster]

Re: Taskalfa 307ci ...... Cannot Log into command centre

Firmware did not fix my issue via KFS so looks like I will be visiting the customer and unfortunately 100 mile drive so if you found a fix please share. Thanks

[GeneOR95]

Re: Taskalfa 307ci ...... Cannot Log into command centre

Firmware did not fix my issue via KFS so looks like I will be visiting the customer and unfortunately 100 mile drive so if you found a fix please share. Thanks

If you cannot even bring the command center up in your browser using https:, substitute http: -if you are trying to use a secure protocol to access a non secure web address it will not connect. It is worth a try if it saves a 100 mile drive.

[craigster]

Re: Taskalfa 307ci ...... Cannot Log into command centre

So I drove out to this customer today and did everything to resolve, and the only fix was using firefox and was able to log into command ctr without the F24C code. I called kyocera also and of course they said to replace main controller. They are fine with firefox.