Kyocera copier doesn't recognize paper in cassettes.

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  • BabblingXombie
    Technician
    • Jun 2015
    • 32
    #1

    Kyocera copier doesn't recognize paper in cassettes.

    Any help would be great.
    it doesn't recognize paper in cassettes
    wont print even a status report
    Tags: cassettes, paper, print, recognize, status
    • bsm2
      IT Manager

      25,000+ Posts
      • Feb 2008
      • 27449
      #2
      Re: Kyocera copier doesn't recognize paper in cassettes.

      What paper size does it show on the panel?

        Comment

        • BabblingXombie
          Technician
          • Jun 2015
          • 32
          #3
          Re: Kyocera copier doesn't recognize paper in cassettes.

          it doesn't say and wont let me select paper size

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22702
              #4
              Re: Kyocera copier doesn't recognize paper in cassettes.

              Maybe it would help to know what model you're working on?
              Are the guides touching the sides of the paper?
              Can you access the Paper Settings from the System Menu?

              Come On! We're going to need more than that! =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Santander
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • May 2009
                  • 768
                  #5
                  Re: Kyocera copier doesn't recognize paper in cassettes.

                  It would help to know the model of the copier you are working on. Does the display say the paper cassettes are empty or you just cannot print/copy from them? Have you checked to make sure that paper has not gotten behind the cassette preventing the machine from detecting the paper [very common]?

                    Comment

                    • BabblingXombie
                      Technician
                      • Jun 2015
                      • 32
                      #6
                      Re: Kyocera copier doesn't recognize paper in cassettes.

                      it says cassettes are empty.
                      They are full of paper

                        Comment

                        • JR2ALTA
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Feb 2010
                          • 2017
                          #7
                          Re: Kyocera copier doesn't recognize paper in cassettes.

                          I don't think the model matters.

                          I want pictures

                            Comment

                            • copier tech
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2014
                              • 7931
                              #8
                              Re: Kyocera copier doesn't recognize paper in cassettes.

                              Originally posted by JR2ALTA
                              I don't think the model matters.

                              I want pictures
                              Of course it matters what model!?
                              Let us eat, drink, and be merry, because tomorrow we may die!

                              For all your firmware & service manual needs please visit us at:

                              www.copierfirmware.co.uk - www.printerfirmware.co.uk
                              ​

                                Comment

                                • BabblingXombie
                                  Technician
                                  • Jun 2015
                                  • 32
                                  #9
                                  Re: Kyocera copier doesn't recognize paper in cassettes.

                                  I'm going back monday. Ill get pictures and model number for you guys.

                                    Comment

                                    • JR2ALTA
                                      Service Manager

                                      Site Contributor
                                      1,000+ Posts
                                      • Feb 2010
                                      • 2017
                                      #10
                                      Re: Kyocera copier doesn't recognize paper in cassettes.

                                      Originally posted by copier tech
                                      Of course it matters what model!?
                                      Normally yes but not with this issue. It's kinda like "i have lines through the doc feeder". And you're like "what model?"

                                      I'd like to see the message on the screen

                                        Comment

                                        • bsm2
                                          IT Manager

                                          25,000+ Posts
                                          • Feb 2008
                                          • 27449
                                          #11
                                          Re: Kyocera copier doesn't recognize paper in cassettes.

                                          Sim 906 execute

                                            Comment

                                            • tsbservice
                                              Field tech

                                              Site Contributor
                                              5,000+ Posts
                                              • May 2007
                                              • 7635
                                              #12
                                              Re: Kyocera copier doesn't recognize paper in cassettes.

                                              Yep, it doesn't matter what are answers in this case.
                                              C'mon Zombie you are not member of this Forum from yesterday.
                                              It's superficial at least and I'm very soft with wordings, to post question like this.
                                              You wasted valuable time of many great members(not including me) here to read and answer such a incomplete thread.
                                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                                Comment

                                                • copier tech
                                                  Field Supervisor

                                                  5,000+ Posts
                                                  • Jan 2014
                                                  • 7931
                                                  #13
                                                  Re: Kyocera copier doesn't recognize paper in cassettes.

                                                  Originally posted by JR2ALTA
                                                  Normally yes but not with this issue. It's kinda like "i have lines through the doc feeder". And you're like "what model?"

                                                  I'd like to see the message on the screen
                                                  Lines when scanning yes irrelevant what moel.

                                                  But with this issue paper lift etc is different depending on what model! he could have a small desktop or production model.
                                                  Let us eat, drink, and be merry, because tomorrow we may die!

                                                  For all your firmware & service manual needs please visit us at:

                                                  www.copierfirmware.co.uk - www.printerfirmware.co.uk
                                                  ​

                                                    Comment

                                                    • Dougie179
                                                      Technician
                                                      • Apr 2019
                                                      • 12
                                                      #14
                                                      Re: Kyocera copier doesn't recognize paper in cassettes.

                                                      Check behind the trays and see if there is paper smashed into all the sensors.

                                                        Comment

                                                        • mita
                                                          Technician

                                                          50+ Posts
                                                          • Sep 2010
                                                          • 87
                                                          #15
                                                          Re: Kyocera copier doesn't recognize paper in cassettes.

                                                          If it is a small mfp/printer the switches on the left side for paper size will cause this issue. But I would just be guessing without the model.

                                                            Comment

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