Kyocera 7003i 8003i and 9003i

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  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 27442

    Kyocera 7003i 8003i and 9003i

  • GeneOR95
    Trusted Tech

    100+ Posts
    • Feb 2018
    • 161

    #2
    Re: Kyocera 7003i 8003i and 9003i

    And you still can't order the equipment. Hmmm, doesn't engender a lot of faith when you can't get the box and they are already posting fixes.

    Comment

    • Ropariva
      Senior Tech

      500+ Posts
      • Mar 2016
      • 589

      #3
      Re: Kyocera 7003i 8003i and 9003i

      Originally posted by GeneOR95
      And you still can't order the equipment. Hmmm, doesn't engender a lot of faith when you can't get the box and they are already posting fixes.

      Comment

      • Xer0615
        Technician
        • Jan 2019
        • 48

        #4
        Re: Kyocera 7003i 8003i and 9003i

        I may be new to the world of copiers, but not to technology in general, and what you're saying sounds like a bit ridiculous.

        any time any new product/piece of technology comes out, it is riddled with bugs and problems.

        You would be happier if they in fact weren't fixing these issues before the were available to the public?

        Comment

        • GeneOR95
          Trusted Tech

          100+ Posts
          • Feb 2018
          • 161

          #5
          Re: Kyocera 7003i 8003i and 9003i

          Originally posted by Xer0615
          I may be new to the world of copiers, but not to technology in general, and what you're saying sounds like a bit ridiculous.

          any time any new product/piece of technology comes out, it is riddled with bugs and problems.

          You would be happier if they in fact weren't fixing these issues before the were available to the public?
          The point is the product has not been released yet so any firmware fixes should be installed at the factory before the equipment is released. Posting firmware fixes for equipment that is not yet released is ridiculous and clearly intimates a lack of foresight and planning.

          Comment

          • Xer0615
            Technician
            • Jan 2019
            • 48

            #6
            Re: Kyocera 7003i 8003i and 9003i

            Originally posted by GeneOR95
            The point is the product has not been released yet so any firmware fixes should be installed at the factory before the equipment is released. Posting firmware fixes for equipment that is not yet released is ridiculous and clearly intimates a lack of foresight and planning.
            Or does it clearly indicate an attempt at transparency?

            Comment

            • Ropariva
              Senior Tech

              500+ Posts
              • Mar 2016
              • 589

              #7
              Re: Kyocera 7003i 8003i and 9003i

              Originally posted by Xer0615
              Or does it clearly indicate an attempt at transparency?

              Comment

              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 22698

                #8
                Re: Kyocera 7003i 8003i and 9003i

                The first few months are always like this. There will be firmware update 3 or 4 times in each of the first three months. Often it never makes it down to us before the next version arrives. You'll see two or three letters skipped. It does taper off after that. It's entirely normal and expected.
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

                Comment

                • eddie110171
                  Service Manager

                  100+ Posts
                  • May 2012
                  • 133

                  #9
                  Re: Kyocera 7003i 8003i and 9003i

                  New firmware and drivers continue to come out as Microsoft, Apple, Adobe and others make their updates that cause problems and errors for the units. Kyocera tends to be very proactive IMHO.

                  Comment

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