C8800 Error code DF7100 and 6002i

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  • lanierboy
    Trusted Tech

    100+ Posts
    • Apr 2008
    • 148
    #1

    [Misc] C8800 Error code DF7100 and 6002i

    Good Morning all,

    we have two 6002i machines at the same customer with the internal finisher DF7100 fitted that appear to have the same issue.

    we keep getting C8800 Main program error engine/DF. This however co-insides with the machine having a paper jam.
    So customer has a jam then 1 or 2 mins later C8800.

    So far we have:
    Replaced the complete finisher on one of the machines
    Update all firmware
    checked all terminals all ok.

    The only thing we have not replaced yet is the engine pwb but I can see this being the problem on two machines and at the same customer?.

    Has any of you had this or a similar issue before? resolution??

    All help appreciated.

    Regards

    Phil
    Tags: c8800, customer, issue, replaced
    • GeneOR95
      Trusted Tech

      100+ Posts
      • Feb 2018
      • 161
      #2
      Re: C8800 Error code DF7100 and 6002i

      The #2 solution in the book is firmware not up to date. Until you update the firmware with the latest version you are just chasing your tail.

        Comment

        • Ropariva
          Senior Tech

          500+ Posts
          • Mar 2016
          • 591
          #3
          Re: C8800 Error code DF7100 and 6002i

          There is a bulletin re the deformation of metal plates

          https://partner.kyoceradocumentsolutions.com.au/technical/TIDocuments/I234_2ND_0124_SB.pdf

            Comment

            • aandy_py
              Technician
              • Aug 2015
              • 15
              #4
              Re: C8800 Error code DF7100 and 6002i

              The finisher does not make a good connection with the machine , you will notice the connector "floats" on the finisher unit. Pack this out with a washer to fix the connector and bring it slighly forward. Done this many times, the MOD dosen't work, try this.

                Comment

                • lanierboy
                  Trusted Tech

                  100+ Posts
                  • Apr 2008
                  • 148
                  #5
                  Re: C8800 Error code DF7100 and 6002i

                  Originally posted by aandy_py
                  The finisher does not make a good connection with the machine , you will notice the connector "floats" on the finisher unit. Pack this out with a washer to fix the connector and bring it slighly forward. Done this many times, the MOD dosen't work, try this.
                  Thank you all for the feedback, We were going to order a new loom assby but I will try packing out the connectors and let you know.

                    Comment

                    • lanierboy
                      Trusted Tech

                      100+ Posts
                      • Apr 2008
                      • 148
                      #6
                      Re: C8800 Error code DF7100 and 6002i

                      Originally posted by Ropariva
                      There is a bulletin re the deformation of metal plates

                      https://partner.kyoceradocumentsolut...ND_0124_SB.pdf
                      Hi, we have already fitted the modified plates to the machines with no change to the error occurrence.

                        Comment

                        • KYO_OEM
                          Senior Tech

                          500+ Posts
                          • Aug 2011
                          • 636
                          #7
                          Re: C8800 Error code DF7100 and 6002i

                          Maybe in your case you are still has bad connections from DF connector or maybe wrong fitted connectors on feed image pwb YC6 and/ or YC30.

                            Comment

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