Copy Quality

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  • Brandon
    Technician

    50+ Posts
    • Jun 2019
    • 72
    #1

    [CQ] Copy Quality

    Good day

    i have a Ecosys 5526cdw , that is giving me light prints , poor quality , i replaced the black drum , cleaned out the inside of the machine and still got light copies/prints even status page is light , i have tried the altitude adjustment which helped only for about 5-7 copies / prints and is light again , also done firmware upgrade and still no difference

    any suggestions or help would be appreciated

    thank you in advance
    Tags: copies, firmware, light, prints, quality
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22698
      #2
      Re: Copy Quality

      OEM toner? Did you try fresh paper? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Brandon
          Technician

          50+ Posts
          • Jun 2019
          • 72
          #3
          Re: Copy Quality

          hi \ yes oem and fresh paper

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22698
              #4
              Re: Copy Quality

              What about the environment? Business, industrial ... maybe dirty laser if you've got a dirty environment. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Brandon
                  Technician

                  50+ Posts
                  • Jun 2019
                  • 72
                  #5
                  Re: Copy Quality

                  Originally posted by blackcat4866
                  What about the environment? Business, industrial ... maybe dirty laser if you've got a dirty environment. =^..^=

                  clean office in office park , not an industrial site

                    Comment

                    • Santander
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • May 2009
                      • 768
                      #6
                      Re: Copy Quality

                      Since you said that you replaced the black drum I would have to assume the black portion of the status page is light. I would first start with replacing the black DV followed by the secondary transfer roller.

                        Comment

                        • JR2ALTA
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Feb 2010
                          • 2017
                          #7
                          Re: Copy Quality

                          Is eco print on or any other toner save feature on the driver?

                            Comment

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