Re: 4002i background
Nathicana,
I believe you are correct. Loosen the scanner drive motor slightly and also make sure scanner rails are lubricated and scanner slides smoothly.[/QUOTE]
When you remove the scanner drive motor you will find a "hidden" screw behind it. You will want to slightly loosen that one too. There have been 2 documented cases where this was the issue here in the US. (yes, one of them was at our office
)
Nathicana,
I believe you are correct. Loosen the scanner drive motor slightly and also make sure scanner rails are lubricated and scanner slides smoothly.[/QUOTE]
When you remove the scanner drive motor you will find a "hidden" screw behind it. You will want to slightly loosen that one too. There have been 2 documented cases where this was the issue here in the US. (yes, one of them was at our office

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