I have a M2540 that intermittently shows cassette tray 1 out of paper. I have replaced the sensor and reseated all connectors on main pwb. Late in the call, I discover that cassette 1 shows paper when I place paper in the MF tray. When I remove paper from the MF tray, cassette 1 shows no paper. Any ideas.
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Re: M2540 - Add paper to cassette 1
Make sure the paper size buttons that correspond to the dial on the cassette are moving freely. We had this on a machine on a machine and I believe it applies to your model. -
Re: M2540 - Add paper to cassette 1
Usually this problem is caused by the plate that lifts the paper, it's spring loaded and the L shaped catch that is on the bottom of the plate gets bent and will not release to lift the paper when the cassette is pushed in place. All you have to do is bend it back straight, which you can do from the top of the plate.Comment
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Re: M2540 - Add paper to cassette 1
Thanks for your help, I will look for both suggestions. I am not totally confident on the bent tray, because cassette 1 shows paper if I throw at least 1 sheet in the MF tray. I have tried printing status page without paper in MF tray and it would say to add paper. I install 1 sheet into MF tray and cassette tray 1 shows paper and it pulls the paper from cassette 1.Comment
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Re: M2540 - Add paper to cassette 1
I will check the dial setting. Control panel is set to plain letter. I may not got there today. But I will check. Thanks for the help.Comment
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Re: M2540 - Add paper to cassette 1
There is no dial on these machines, are you sure you don't mean the M3540?Comment
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Re: M2540 - Add paper to cassette 1
I have never noticed a dial on the cassette, but someone suggested it. I said I would look. I know it is a M2540 copier.Comment
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Re: M2540 - Add paper to cassette 1
Sorry for the delay. Thanks for the suggestions. I could not get it to work. I am going with the Main PWB.Comment
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Re: M2540 - Add paper to cassette 1
A co-worker replaced the main board and it worked fine. After a week, it has thrown a F25C. It ask to make a USBLOG and call tech support. How do I create a USBLOG, so I can call Kyocera with it?Comment
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Re: M2540 - Add paper to cassette 1
Your "CF25C" code appears to be either a Network Management problem or a fax internal communication error of some sort.
I would start addressing a network management issue my disconnecting from the customers network, then printing via crossover cable from my laptop. If no errors occur from the laptop, but return when back on the customers network I would suspect a corrupt print job, or non-print data hitting the MFP.
AFAIK the fax is built into the main board on this Kyocera. If it was a separate option I would re-seat it and the fax memory. If it is built into the main board, I think the main board would be your only option.
That's a place to start anyway. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: M2540 - Add paper to cassette 1
Thank you for the help. It has been corrected. I think the 2 issues may not have been related.
First issue of no paper in tray 1 seems to be resolved by the main PWB.
2nd issue may have been corrupt firmware or corrupt data in the copier. She mentioned that F25C would be there 1st thing in the morning, she would get it to clear and work fine for the rest of the day. I was able to recreate by placing the copier in energy saver and it happened 5 out of 6 times withing 3 - 5 minutes. I flashed firmware and did a U21, initialize data. I placed copier in energy mode several times and the error never came back. She has been running the machine for a week and I have not heard back.
Kyocera suggested firmware and disabling protocals that the network does not use. I cannot confirm that their IT disabled any ports, I did not.Comment
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Re: M2540 - Add paper to cassette 1
Very often i receive phonecalls regarding "Add paper to cassette 1" when system received fax.
Endcustomer changed cassette setting from "auto metric" to fixed paper size A4 and this will happen!
If you switch back the setting to "auto metric" message disappear and system are working well again.
If you now install new main pwb, cassette setting would set to initial "auto metric".
I think you spend a lot of money for nothing.
regarding F25c i agree with blackcat.Comment
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