Kyocera M2640idw - Failing to detect paper in ADF

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  • harps05
    Field Service Engineer

    100+ Posts
    • Mar 2012
    • 106
    #1

    Kyocera M2640idw - Failing to detect paper in ADF

    Hi All,

    I'm a Sharp service agent and have had some experience with various other models. I was wondering if someone could give a few tips to help point me in the right direction.

    Kyocera M2640idw, fails to pick up paper when loaded in the ADF. It will automatically scan from the glass with no attempt at taking the paper. I'm thinking it maybe a paper detect sensor. Is there are mode to check sensors in the ADF. So far my search efforts have been fruitless.

    Or if anyone else has had a similar experience, I would love to hear your remedy.

    Thanks you.
    Tags: adf, experience, kyocera, m2640idw, paper
    • mtcchuck
      Technician
      • Oct 2016
      • 49
      #2
      Re: Kyocera M2640idw - Failing to detect paper in ADF

      Couple questions, when you open the adf or lift the cover does the feeder go through its reset procedure? i.e. rollers turn and reset? Can you run maintenance mode 203?
      If it doesnt go through its reset, I believe it will be more than the paper (stock) switch. There are very few test modes in this machine.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22705
          #3
          Re: Kyocera M2640idw - Failing to detect paper in ADF

          So it never tries to pick up? Does it home the pickup mechanism when open/closed?
          Or do you get 9110, 9400 jams from multiple feeds?

          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • rapidocument
              Multibrands Tech

              250+ Posts
              • Jul 2012
              • 381
              #4
              Re: Kyocera M2640idw - Failing to detect paper in ADF

              Try to disconnect/reconecct the ADF connector in the machine first (with the machine OFF).
              My INSTAGRAM https://www.instagram.com/reparacion_impresoras_oaxaca

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22705
                  #5
                  Re: Kyocera M2640idw - Failing to detect paper in ADF

                  Originally posted by rapidocument
                  Try to disconnect/reconecct the ADF connector in the machine first (with the machine OFF).
                  This is not so easy on this DP. It's a ribbon cable and a small wire harness that routes down through the top cover. I'm assuming it would terminate at the main PWB. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • harps05
                      Field Service Engineer

                      100+ Posts
                      • Mar 2012
                      • 106
                      #6
                      Re: Kyocera M2640idw - Failing to detect paper in ADF

                      So with my limited experience with these models, here is what I have done so far. Apologies for not detailing this first.

                      - Set paper in ADF
                      - Automatically scans from glass/platen
                      - Power cycled m/c
                      - Rollers etc. actuated in ADF
                      - Power to ADF confirmed
                      - Place paper in ADF
                      - No recognition on display that paper is there. (Not sure if it's supposed to give confirmation)
                      - Had a fiddle with the paper detect actuator, no result.
                      - Guy walks up "Know what you're doing there"?
                      - "To be honest mate, not really. We don't deal with alot of these".
                      - Had another piss fart around
                      - "I'm gunna have to come back mate after I do a bit of research.

                      And here we are

                      In reply to mtcchuck:

                      No, when the top cover is opened, no recognition on display or mechanics after closing that cover has been opened,

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22705
                          #7
                          Re: Kyocera M2640idw - Failing to detect paper in ADF

                          Does this help?:

                          Original Sensor Flag.jpg

                          Original Sensor.jpg

                          =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

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