Kyocera can't access command center printer web page (fix)

[fatduke]

Hi everyone!

I had a little trouble yesterday when installed a KM-5050.

After LAN plugged it was not possible to access COMMAND CENTER PRINTER WEB PAGE by is IP until I...

..From NETWORK switched OFF SSL, after put LOGIN 5050 and PWD 5050 at login screen, then
i put the s after "https" and then the Printer IP..

result? I entered finally the Command Center from the browser!

SSL encryption can do this frustrating thing the first time.

I hope it would be helpful!

Cheers!

[JVergin]

Re: Kyocera can't access command center printer web page (fix)

I've had a similar issue before on a different model. I left SSL ON, but I had to allow both HTTP and HTTPS.

In my case, I was able to access the web interface through HTTPS, but as soon as I attempted to login, it would actually crash the copier. It would lock up and eventually give an Fxxx code. Allowing both HTTP and HTTPS allowed me to use HTTP to make any changes through the web interface. Because I left SSL on, I could still utilize an SMTP server which required it.

[rapo_tech]

[kdkrone]

Re: Kyocera can't access command center printer web page (fix)

Hi. I am a home user with two Kyocera Ecosys FS-1035MFPs and an Ecosys P3045dn. I have no trouble entering Command Center for the P3045dn with Chrome, but I cannot do so for the 1035MFPs. I was helped by the tip by rapo_tech, and I was successful using IE11.

However, I am not experienced enough to understand how and where to make the changes that allow for this fix (but I am good at following directions):

"Alternate fix is to allow both HTTP and HTTPS in settings and connecting over http is working on all browsers."

If someone could help me determine which "settings" in which program, I would be grateful.

Thanks
Ken K

[Samanator]

Re: Kyocera can't access command center printer web page (fix)

Generally, when I come across a Kyocera machine, I usually check then turn on http and https. I also turn off WPS printing and scanning. Why? Just because...

[tmaged]

Re: Kyocera can't access command center printer web page (fix)

Hi. I am a home user with two Kyocera Ecosys FS-1035MFPs and an Ecosys P3045dn. I have no trouble entering Command Center for the P3045dn with Chrome, but I cannot do so for the 1035MFPs. I was helped by the tip by rapo_tech, and I was successful using IE11.

However, I am not experienced enough to understand how and where to make the changes that allow for this fix (but I am good at following directions):

"Alternate fix is to allow both HTTP and HTTPS in settings and connecting over http is working on all browsers."

If someone could help me determine which "settings" in which program, I would be grateful.

Thanks
Ken K

The 1035's don't support the encryption levels required by the browsers, so there is no change you can make. Basically an outdated browser is the only way to access them.

[kdkrone]

Re: Kyocera can't access command center printer web page (fix)

"The 1035's don't support the encryption levels required by the browsers, so there is no change you can make. Basically an outdated browser is the only way to access them."

Well, thanks, tmaged. You have saved me a lot of time. Fortunately, I have IE11 and that works. I appreciate your response.

KenK

(Does anyone know if there will be any software from Kyocera that will resolve this?)

[rapo_tech]

Re: Kyocera can't access command center printer web page (fix)

(Does anyone know if there will be any software from Kyocera that will resolve this?)

[craigster]

Re: Kyocera can't access command center printer web page (fix)

Kyocera has a bulletin for this issue but dont think it helps on older modelsGENENTB118.pdf general bulletin 18

[copiertec]

Re: Kyocera can't access command center printer web page (fix)

Kyocera has a bulletin for this issue but don't think it helps on older models[ATTACH=CONFIG]52809[/ATTACH] general bulletin 18

I just ran into this issue with a Kyocera and went into network security settings and enabled TLS 1.2 or higher on the clientside settings and was able to access the command center through Firefox and Edge. I first had to go though IE to access the web page in order to enable those options.
So, I'm thinking that if your machine does not support TLS 1.2 or higher you will have to use IE to access the webpage. On the other hand, I did not have this issue on an older Sharp that does not support TLS 1.2 or higher at the same account. I was able to use both Firefox and Edge without any issues besides the normal security risk option to procced to the webpage.

[tmaged]

Re: Kyocera can't access command center printer web page (fix)

Directory Listing: /pub/firefox/releases/
You can download any previous version of Firefox and turn off updates. Windows 11 doesn't have IE any longer.

[Samanator]

Re: Kyocera can't access command center printer web page (fix)

I found this. In a remote session I couldn't reach the CS 3051ci on the customers Win 11 PC. Going to give this a try and see if it works. This customer also had a LOAD of updates she had not done as well. She is doing them now. I'll be back...

[sparkycivic]

Re: Kyocera can't access command center printer web page (fix)

You can re-enable the TLS deprecated access in Firefox by going to about:config and searching for the setting " security.tls.version.enable-deprecated " and change the setting from "False" to "True"

Probably a similar thing exists in the other browsers too, but i don't use those.

[tmaged]

Re: Kyocera can't access command center printer web page (fix)

I found this. In a remote session I couldn't reach the CS 3051ci on the customers Win 11 PC. Going to give this a try and see if it works. This customer also had a LOAD of updates she had not done as well. She is doing them now. I'll be back...

I just tried it at our office and couldn't get it to work. I also tried adding the IP of the MFP to allow it to reload in IE, but that doesn't work.
Adding e-automate does allow it to work in Edge however, although ECI says Edge isn't supported.