hi has anyone come across a problem the the print board on this model i have a customer that sends pdf files on direct print but the machine seems to have a fit and just sits there i have downloaded all the latest drivers and firmware the customer is using jde and as400 is this the problem
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When you say direct print, do you meen from the KM-Wide utility? If so you can not send pdf's thru the utility. The file needs to be opened with Adobe. Correct me if I'm wrong on that.
NEVER MIND WRONG MODEL... DUH!!!!Last edited by kyoceradude; 02-12-2009, 03:19 PM.My mission here on Earth is to help all you Dum-Dums! -
First thing that I would do is set the print driver emulation to PCL, instead on KPDL. This has solved lots of problems for me regarding large pdf files, and print board lockups.If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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