BSOD when printing to Kyocera from Win 10

[FriendlyTech]

Just a quick heads up to all you techs out there.

https://www.windowslatest.com/2021/03/10/windows-10-kb5000802-march-update-is-crashing-pcs-with-bsod/

Reports of printer failures include Kyocera, Ricoh, Zebra, and others.


For those on Windows 10 version 1909, a similar issue is experienced after Windows 10 KB5000808.
Windows 10 KB5000802 causes win32kfull.sys BSOD

On Reddit, several IT admins have also confirmed that Windows 10 KB5000802 broke all Kyocera printing for their clients. None of the workarounds helps except removing the cumulative update.

[darry1322]

Re: BSOD when printing to Kyocera from Win 10

Just now found it here. Came to make sure someone was reporting. Thanks for the heads-up.

[copiray]

Re: BSOD when printing to Kyocera from Win 10

I had this problem with two clients today, I managed to fix it by uninstalling today's update 10/03/21

[tsbservice]

Re: BSOD when printing to Kyocera from Win 10

Good to know. Mojorolla already started a thread here:
Blue Screen of Death - Kyocera printers and new Windows update

[Leebs14]

Re: BSOD when printing to Kyocera from Win 10

Yep had a few reports of this today, uninstalled the latest update and all ok again. I've re-created the issue on my laptop and have found if i install the PCL driver it works ok, but the KX or universal driver doesent work.

[kuby]

Re: BSOD when printing to Kyocera from Win 10

Yea need to start a Class Action against MS. Far to many update problems and we can't not choose to install or not install anymore. We are their trouble shooters and testers.

[qtech]

Re: BSOD when printing to Kyocera from Win 10

Thought it was a Chinese or Russian hack, but nope.....just Microsoft (again).
Domestic Terrorism, anyone?

[bsm2]

Re: BSOD when printing to Kyocera from Win 10

Blue Screen Fix.pdf

[BBM]

Re: BSOD when printing to Kyocera from Win 10

Because this was not the MFP fault and a Microsoft caused issue was this repaired as a courtesy or how many of you charged the customers ?

[FriendlyTech]

Re: BSOD when printing to Kyocera from Win 10

Because this was not the MFP fault and a Microsoft caused issue was this repaired as a courtesy or how many of you charged the customers ?

I've been sending customers the link and telling them to get with their IT dept to remove the update, stating liability reasons for me not being able to remove the update.

[Necrocannibal]

Re: BSOD when printing to Kyocera from Win 10

We've just been uninstalling the KX driver and installing the KPDL or PCL driver.

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[Tricky]

Re: BSOD when printing to Kyocera from Win 10

We've just been uninstalling the KX driver and installing the KPDL or PCL driver.

Sent from my SM-N986U using Tapatalk

That's what I do, what advantage does the KX driver have?

[kuby]

Re: BSOD when printing to Kyocera from Win 10

The big difference is some options do not install when using the PCL driver on some machines. That is the only difference I see other that one driver for all Kyocera machines.

[Necrocannibal]

Re: BSOD when printing to Kyocera from Win 10

That's what I do, what advantage does the KX driver have?

Just more options, the KPDL and PCL driver are stripped down drivers with no features.

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[BillyCarpenter]

Re: BSOD when printing to Kyocera from Win 10

Just got 2 more calls about this problem.