Kyocera ECOSYS M6535cidn C2760

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22702
    #1

    Kyocera ECOSYS M6535cidn C2760

    Another one of our techs & I traded off calls on this machine. There were probably 5 or 6 calls, basically for the same thing: C2760 or image quality issues relating to poor primary transfer belt cleaning. Usually we found the primary transfer cleaner unit packed solid, and sometimes the yellow drum cleaning unit too.

    At some point I discovered that the enduser had jammed the waste bottle in place with the lid closed. That was probably the start of the whole thing, and it was surprisingly difficult to remove.

    It continued to back up waste toner though. The machine is rather low volume, so it might take a month to come back. We had come to the conclusion that there was something wrong in the waste auger system. It's located between the power supply and the right frame. There's really nothing left on the right frame once you've got it off. The other tech removed it yesterday. He did most of the work, just getting it off the frame.

    Once the waste auger unit was split open, you could see that the helical gear had spun on the auger shaft. It was a simple MacGuyver to drill a #67 hole through the gear and shaft, coat the contact surfaces with epoxy, and slide in the pin (paper clip). Sorry I don't have any pix.

    I sure hope we don't have to do that again. =^..^=

    EDIT: added a few illustrations.
    Everything in the first view? Yes, remove everything.

    Waste_Toner_Auger2.jpg

    The only illustration that shows the auger system is here. When you remove the HVT you can see ~1/2 of the auger system outlined in red.

    Waste_Toner_ Auger1.jpg
    Last edited by blackcat4866; 05-29-2021, 01:03 AM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: auger, frame, transfer, unit, waste
    • BillyCarpenter
      Field Supervisor

      Site Contributor
      VIP Subscriber
      10,000+ Posts
      • Aug 2020
      • 14755
      #2
      Re: Kyocera ECOSYS M6535cidn C2760

      That's an interesting fix by the sound of it. Did your company charge the customer for his mistake?


      PS - I'm not familiar with the waste toner system on that model so I'm having a difficult time picturing your MacGuyver fix.

      This fix didn't happen if you don't have pictures.

      I'm kidding but would have been very interested to see a picture of the fix.
      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22702
          #3
          Re: Kyocera ECOSYS M6535cidn C2760

          This is a tabletop color, like the Gemini, with many of the same flaws. I was told that there is no part number for the waste auger unit, probably because most techs would give up before they got to it.
          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • avio2
              Trusted Tech

              100+ Posts
              • Jul 2010
              • 150
              #4
              Re: Kyocera ECOSYS M6535cidn C2760

              o my god ,I did it once on utax 261, we have to shoot ourselves , i pray for 356-357 now

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22702
                  #5
                  Re: Kyocera ECOSYS M6535cidn C2760

                  Originally posted by avio2
                  o my god ,I did it once on utax 261ci, we have to shoot ourselves , i pray for 356-357 now
                  Yeah, it's the same beast.

                  No I'm not going to take it apart again to get photos. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • copiertec
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Jan 2016
                      • 2172
                      #6
                      Re: Kyocera ECOSYS M6535cidn C2760

                      We have not run into this issue, yet, of the customer jamming the waste toner container while shut. Thank God. But, we had clients that were using aftermarket toners on this unit and it was constantly saying "toner empty." I went out vacuumed out the transfer assembly, checked the developing units, drums, etc. and I insisted they buy OEM toners. Guess what, they listened to the mechanic, purchased OEM's (knock on wood), they have run flawlessly for over three months and counting. Thanks for the tip, Blackcat.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22702
                          #7
                          Re: Kyocera ECOSYS M6535cidn C2760

                          Originally posted by copiertec
                          We have not run into this issue, yet, of the customer jamming the waste toner container while shut. Thank God. But, we had clients that were using aftermarket toners on this unit and it was constantly saying "toner empty." I went out vacuumed out the transfer assembly, checked the developing units, drums, etc. and I insisted they buy OEM toners. Guess what, they listened to the mechanic, purchased OEM's (knock on wood), they have run flawlessly for over three months and counting. Thanks for the tip, Blackcat.
                          That is truly the exception to the rule. At times like that I always take photos and good documentation, so when they repeat the same thing again they can pay. My basic assumption is that my advice will be routinely ignored. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • avio2
                              Trusted Tech

                              100+ Posts
                              • Jul 2010
                              • 150
                              #8
                              Re: Kyocera ECOSYS M6535cidn C2760

                              One answer
                              How much cost for Page at client in your country?

                                Comment

                                • copiertec
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Jan 2016
                                  • 2172
                                  #9
                                  Re: Kyocera ECOSYS M6535cidn C2760

                                  Originally posted by blackcat4866
                                  That is truly the exception to the rule. At times like that I always take photos and good documentation, so when they repeat the same thing again they can pay. My basic assumption is that my advice will be routinely ignored. =^..^=
                                  On a few occasions it was, but I kept going back for the same issue and it started to become costly to the clients. So, they finally did it my way and no more issues. On another instance, during install I stressed no generic toners because it will cause issues, they did not listen and purchased aftermarket toners, that's when the problems of "toner empty" began. I vacuumed the machine out, reminded them of what I had told them from the get go, no aftermarkets, installed OEM toners and all has been great since with the copier.
                                  Moral of the story...if you have a newer Kyocera, Copystar just use the OEM toners as CPC is already fairly low.

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22702
                                      #10
                                      Re: Kyocera ECOSYS M6535cidn C2760

                                      Originally posted by avio2
                                      One answer
                                      How much cost for Page at client in your country?
                                      I haven't been involved in contract pricing in a long time, but I'd guess a mid-range at $0.0075 black, $0.075 color or single color. Naturally high volume customers will pay less, Low volume or becoming-obsolete customers pay more. And there are plenty of exceptions: very dirty environments, abusive or needy users, etc.
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • Samanator
                                          Service Manager

                                          Site Contributor
                                          VIP Subscriber
                                          500+ Posts
                                          • Sep 2017
                                          • 561
                                          #11
                                          Re: Kyocera ECOSYS M6535cidn C2760

                                          I have had a similar problem with and ECOSYS M8130cidn. It started out with a call for a C2550 error (Conveying motor startup error)I currently am waiting for another transfer cleaning pipe assy as well as gear and auger for the waste toner where it comes out of the drum units. This is located on the inner door that covers the image units.
                                          Attached Files

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22702
                                              #12
                                              Re: Kyocera ECOSYS M6535cidn C2760

                                              That would do it. What a mess! =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

                                                • Samanator
                                                  Service Manager

                                                  Site Contributor
                                                  VIP Subscriber
                                                  500+ Posts
                                                  • Sep 2017
                                                  • 561
                                                  #13
                                                  Re: Kyocera ECOSYS M6535cidn C2760

                                                  Big yup on that.

                                                  I tend to agree with suspicion that someone in a hurry shoved the WTB in the machine without flipping the lid open. Then yanked it back out and flipped the WTB lid open and stuck it back in. By then the deed had been done.

                                                  I have now learned more about this series than I ever wanted wanted to know.

                                                    Comment

                                                    • copiertec
                                                      Service Manager

                                                      Site Contributor
                                                      1,000+ Posts
                                                      • Jan 2016
                                                      • 2172
                                                      #14
                                                      Re: Kyocera ECOSYS M6535cidn C2760

                                                      It still amazes me after 27 years in this business how many service calls could have been prevented if the customer would just take the extra minute or two, instead of just forcing things out of un needed frustration. And, to boot, blame the machine for their shortcomings.

                                                        Comment

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