[Error Code] Odd scan toi email error

[Leebs14]

I have a M5526 plugged into a netgear switch which it then plugged into the broadband router. It prints fine and I can open the webpage and if i do a test on the scan to email settings, it test as OK, but when i try scanning something it fails and the report shows a 2202 error Error Type : Transfer

Any ideas guys?

[bsm2]

Re: Odd scan toi email error

lengthening the timeout wait to 180

[darry1322]

Re: Odd scan toi email error

I have a M5526 plugged into a netgear switch which it then plugged into the broadband router. It prints fine and I can open the webpage and if i do a test on the scan to email settings, it test as OK, but when i try scanning something it fails and the report shows a 2202 error Error Type : Transfer

Any ideas guys?

1. Make sure to set a valid sender address
2. Check for size limit settings
3. If the SMTP server requires authentication, set that correctly. (you can successfully test a connection to an SMTP server with authentication turned off but it won't allow sending if authentication is required).

[fishleg]

Re: Odd scan toi email error

I have a M5526 plugged into a netgear switch which it then plugged into the broadband router. It prints fine and I can open the webpage and if i do a test on the scan to email settings, it test as OK, but when i try scanning something it fails and the report shows a 2202 error Error Type : Transfer

Any ideas guys?

Are you sure there's not multiple routers? I had one before and they had multiple managed switches and gateways was a right mess. I manually set the gateway to a different switch to the one DHCP picked up and it worked fine on the one off DHCP it would timeout constantly.

Id maybe plug a laptop into same switch and ping the email server just so you can go yup it's a network problem goodbye.

[Ropariva]

Re: Odd scan toi email error

I have a M5526 plugged into a netgear switch which it then plugged into the broadband router. It prints fine and I can open the webpage and if i do a test on the scan to email settings, it test as OK, but when i try scanning something it fails and the report shows a 2202 error Error Type : Transfer

Any ideas guys?

[slimslob]

Re: Odd scan toi email error

Have you checked to see if the email was actually sent? Kyocera models have had this problem for years. The solution has been to so what bsm2 has suggested. Apparently the M5526 is timing out before the SMTP server sends the ACK or at least the ACK propagates back to the M5526. Default time out is 30 seconds. Try changing the time out to 60 or even 90.

[tmaged]

Re: Odd scan toi email error

The other thing you can try, is to ping the mail server. It will reply with the IP address. Use it instead of the hostname to eliminate DNS as the possible cause for the errors. You don't really want to keep it that way though, in case the IP address changes.

[Leebs14]

Re: Odd scan toi email error

lengthening the timeout wait to 180

Perfect worked a treat, thank you