P2040

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  • Dark Helmet
    Senior Tech

    Site Contributor
    500+ Posts
    • May 2009
    • 832
    #1

    [Jamming] P2040

    Howdy folks,

    Got a P2040 in the office that is having jam code J4211.

    It feeds 1 page and 2 pages fine. If you run 3 pages it jams every time. We pulled the fuser out and pulled the side cover off to test the exit sensor on the meter. Book shows YC19 as the connector but you can't get a lead in there so we measured from the sensor and it changes states from 0.3 to 3.3 volts just fine.

    1st page exits, 2nd page comes out of the fuser about 1 inch, its still touching the reg sensor. 3rd sheet is just starting to feed.

    Also works fine from the MP tray. Just tray 1 it jams after 3 sheets. We put a new fuser into it (it just had one from warranty, customer put it on the shelf and tried to use it a year later) and the new fuser seems to have cured the issue. Any idea what is up with that fuser? I swapped the fuser exit sensor from another wrecked fuser and that didn't help either.

    PFM!
    Evil will always triumph because good is dumb.
    Tags: None
    • nathicana
      Trusted Tech

      Site Contributor
      250+ Posts
      • Aug 2008
      • 327
      #2
      The bulletin H173 describes this problem and attributes it to the fuser. They tried to improve the fuser to address the problem. The bulletin is from 2017

        Comment

        • Dark Helmet
          Senior Tech

          Site Contributor
          500+ Posts
          • May 2009
          • 832
          #3
          Originally posted by nathicana
          The bulletin H173 describes this problem and attributes it to the fuser. They tried to improve the fuser to address the problem. The bulletin is from 2017
          We are owned by Kyocera but still treated as a dealer and the website we have is pretty mickey mouse for bulletins. It mostly just has the B1 and manuals etc. Hardly any of the Q&A stuff is there ive seen posted here. Ill check with my rep.

          Thanks
          Evil will always triumph because good is dumb.

            Comment

            • nathicana
              Trusted Tech

              Site Contributor
              250+ Posts
              • Aug 2008
              • 327
              #4
              Here's the bulletin. If you get 4211 jams just replace the fuser. Good luck
              H173.pdf
                👍 1

                Comment

                • Dark Helmet
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • May 2009
                  • 832
                  #5
                  Rep got me the QA. I bet the fuser we installed last year for this customer was old stock and defective.
                  Evil will always triumph because good is dumb.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22930
                      #6
                      There are a bunch of bulletins and threads about these fusers. The teflon sheet dries out, and the resulting friction slows the fuser drive. Eventually it will consume the fuser drive pack too. Some members here claim a special lubricant helps, or removing the Teflon sheet. Most of the time by the time I see the machine, the Teflon sheet is shredded or completely gone. I worked for a dealer, so we just warrantied fusers ... lots of fusers. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=
                        😂 2

                        Comment

                        • Ropariva
                          Senior Tech

                          500+ Posts
                          • Mar 2016
                          • 629
                          #7

                            Comment

                            • eddie110171
                              Service Manager

                              100+ Posts
                              • May 2012
                              • 133
                              #8
                              Our regional service rep said to leave these set to the factory default sleep and low power settings, this is the only way to get any life out of these fusers.
                                👍 1

                                Comment

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