SMB not working after latest Windows 11 update

[BillyCarpenter]

I have not found a good resolution to this problem. Having the problem with multiple computers and multiple locations. Just a heads up.

[bsm2]

Wow nothing changes with the lack of information

What's the failure code?
Scan to PC or server?.
Using host name or ipaddress ?

[dalewb74]

firmware is up to date? smb 1-3 is on or off? firewall? software blocking it? i agree with bsm2..... as johnny 5 said need more input.

[BillyCarpenter]

firmware is up to date? smb 1-3 is on or off? firewall? software blocking it? i agree with bsm2..... as johnny 5 said need more input.

I didn't go on these calls, our technician did. But here's the information:

- Firmware up to date
-1101 and 2202 are the error codes - I don't think either are the problem.
- SMB is on. He even tried enabling SMB 1
- Tried with firewall off
- Don't see any software that is blocking SMB

This problem didn't occur until the latest windows 11 update...according to our tech. And it's happened on 2 machines at 2 different locations. But the fact that no one on this site has reported any issues makes me skeptical that a Window update is the problem. I'm going out there tomorrow. We have them temporarily set up on scan to email.

Today I tried to recreate the problem on a Windows 11 machine at our shop and I had no problem whatsoever. So there's that.

[ihatefinishers13]

I didn't go on these calls, our technician did. But here's the information:

- Firmware up to date
-1101 and 2202 are the error codes - I don't think either are the problem.
- SMB is on. He even tried enabling SMB 1
- Tried with firewall off
- Don't see any software that is blocking SMB

This problem didn't occur until the latest windows 11 update...according to our tech. And it's happened on 2 machines at 2 different locations. But the fact that no one on this site has reported any issues makes me skeptical that a Window update is the problem. I'm going out there tomorrow. We have them temporarily set up on scan to email.

Today I tried to recreate the problem on a Windows 11 machine at our shop and I had no problem whatsoever. So there's that.

It's highly possible that when their computer came back on after an update, that they reconnected on the "Public" network, which would block scanning with that error. That's one of the first things to check when troubleshooting scanning for us

[Don N.]

A tech told me yesterday that after trying everything, an IT guy uninstalled SMB service from W and reinstalled it. Fixed.

[BillyCarpenter]

It's highly possible that when their computer came back on after an update, that they reconnected on the "Public" network, which would block scanning with that error. That's one of the first things to check when troubleshooting scanning for us

Yeah, he checked that. A couple of years ago someone posted checklist on this site and it covered everything to check, including pending updates that can some times break SMB. I wish I could remember his name.

[carolscurriculum]

I have not found a good resolution to this problem. Having the problem with multiple computers and multiple locations. Just a heads up.

It could have something to do with the Microsoft internet outage.

[BillyCarpenter]

It could have something to do with the Microsoft internet outage.

SMB isn't internet dependent. It's intranet dependent.