Weird 2640 Fax issue.

[Necrocannibal]

We have a 2640 that when you type the number in and press start, or ok, it will just delete the number and you have to type it again, after that it works as it should. We replaced the fax board and updated firmware and it still does it. The tech is thinking it might be a setting somewhere but I can't think of any setting that would cause this. Does anyone have any ideas?

Thanks

[Santander]

Re: Weird 2640 Fax issue.

We have a 2640 that when you type the number in and press start, or ok, it will just delete the number and you have to type it again, after that it works as it should. We replaced the fax board and updated firmware and it still does it. The tech is thinking it might be a setting somewhere but I can't think of any setting that would cause this. Does anyone have any ideas?

Thanks

Is the check destination turned on? I remember we had this problem on another model but cannot remember what solved the issue and I cannot find it in our database. If check destination is turned on, it could be the machine is confirming that this is the location you want to send to since you are manually entering the fax number. It is the only setting I can think of that could cause this issue. Worth a look.

[Necrocannibal]

Re: Weird 2640 Fax issue.

Is the check destination turned on? I remember we had this problem on another model but cannot remember what solved the issue and I cannot find it in our database. If check destination is turned on, it could be the machine is confirming that this is the location you want to send to since you are manually entering the fax number. It is the only setting I can think of that could cause this issue. Worth a look.

I will definitely give it a look Monday morning. Thank you!

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[blackcat4866]

Re: Weird 2640 Fax issue.

I couldn't find any mention of destination confirm or confirm destination in the service manual. =^..^=

[Necrocannibal]

Re: Weird 2640 Fax issue.

Double post

[Necrocannibal]

Re: Weird 2640 Fax issue.

I can't find anything about confirm destination anywhere in this machine.

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[Santander]

Re: Weird 2640 Fax issue.

It is not in the service manual but the fax operation user guide, "When On is selected in Entry Check for New Dest., a confirmation screen is displayed for
the entered FAX number. Re-enter the same FAX number and select [OK]." Since the fax number is not in the addressbook, it reverts back to enter destination number. Hence having to enter the fax number twice to send the document.

[Necrocannibal]

Re: Weird 2640 Fax issue.

It is not in the service manual but the fax operation user guide, "When On is selected in Entry Check for New Dest., a confirmation screen is displayed for
the entered FAX number. Re-enter the same FAX number and select [OK]." Since the fax number is not in the addressbook, it reverts back to enter destination number. Hence having to enter the fax number twice to send the document.

Where is this located in the machine? Fax settings? I looked all around in every setting and didn't see anything like that. I'll look in the operation guide tomorrow morning and see if I can find it.

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[Necrocannibal]

Re: Weird 2640 Fax issue.

It is not in the service manual but the fax operation user guide, "When On is selected in Entry Check for New Dest., a confirmation screen is displayed for
the entered FAX number. Re-enter the same FAX number and select [OK]." Since the fax number is not in the addressbook, it reverts back to enter destination number. Hence having to enter the fax number twice to send the document.

Found it this morning in the Machine Operation Guide, that is the problem. Thanks so much for your help, what a dumb issue.

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[Santander]

Re: Weird 2640 Fax issue.

Found it this morning in the Machine Operation Guide, that is the problem. Thanks so much for your help, what a dumb issue.

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Glad it worked out for you. Destination check is not really a dumb issue when you are dealing with sensitive documents. Destination check and encryption were added to Kyo [Mita] faxes and options back in the early 90's at the behest of several large corporations and the Fed's. They wanted a way to make sure that sensitive documents were being sent to the correct recipient. Though encryption is not used by the vast majority of users it does allow a user to create their own 16 character encryption code that is needed to decipher the fax at the receiving end. A very secure way of sending a fax. Destination check was to make sure the user had pressed the correct buttons/entered the correct fax number for the recipient.

[Necrocannibal]

Re: Weird 2640 Fax issue.

Glad it worked out for you. Destination check is not really a dumb issue when you are dealing with sensitive documents. Destination check and encryption were added to Kyo [Mita] faxes and options back in the early 90's at the behest of several large corporations and the Fed's. They wanted a way to make sure that sensitive documents were being sent to the correct recipient. Though encryption is not used by the vast majority of users it does allow a user to create their own 16 character encryption code that is needed to decipher the fax at the receiving end. A very secure way of sending a fax. Destination check was to make sure the user had pressed the correct buttons/entered the correct fax number for the recipient.

I was just saying it was a dumb issue that caused so much of an issue with the customer that was such an easy fix that wasn't as easy to diagnose. I've never heard of it and I have been working on copiers for 30 years.

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