Kyocera Ecosys P2040dn, issue: "garbage"printing

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  • brunot
    Trusted Tech

    100+ Posts
    • May 2012
    • 148
    #1

    [Misc] Kyocera Ecosys P2040dn, issue: "garbage"printing

    Hello everyone,
    I need your help, to solve this issue (see attached "garbage" printing)
    The printer is connected to a laptop or PC via USB cable (see attached Windows version).
    Each time I switched the printer off and restarted the printer, the same issue occurred.
    Printer power on, I unplugged, then plugged the USB cable to PC or laptop: same issue.
    Installed the latest driver and the latest firmware: same issue.
    Sometimes the printer keeps printing over and over all day until it runs out of paper!
    REMARKS:
    When I removed the USB cable from the PC or Laptop, I switched off the printer. When I restarted the printer, there was no garbage printing, but after a few minutes, the same issue occurred.
    All printers using network cable are working properly.

    Thanking you in advance
    Attached Files
    Tags: None
    • kyotechnz
      Trusted Tech

      100+ Posts
      • Mar 2019
      • 141
      #2
      Try turning off WSD Print on the printer.
      Delete the printer off the PC.
      Install KX driver instead.
      See what happens.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 8132
          #3
          You have a computer on the network with the wrong driver. You can confirm this by restarting the device with the LAN & USB cables unplugged.

          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

            Comment

            • brunot
              Trusted Tech

              100+ Posts
              • May 2012
              • 148
              #4
              Originally posted by kyotechnz
              Try turning off WSD Print on the printer.
              Delete the printer off the PC.
              Install KX driver instead.
              See what happens.
              Installed the latest driver KX and the latest firmware: same issue
              All printers using network cable are working properly.
                👍 1

                Comment

                • davel
                  Technician

                  1,000+ Posts
                  • Oct 2011
                  • 1094
                  #5
                  The driver for USB printing is wrong one.

                    Comment

                    • brunot
                      Trusted Tech

                      100+ Posts
                      • May 2012
                      • 148
                      #6
                      Originally posted by davel
                      The driver for USB printing is wrong one.
                      Its the same driver KX just need to change the port to USB or IP address.

                        Comment

                        • PrintWhisperer
                          Trusted Tech

                          250+ Posts
                          • Feb 2018
                          • 465
                          #7
                          This has been reported as being caused by Windows updates:

                          Fix

                          Booted from a Windows install USB, Choose Troubleshooting and uninstalled the last Quality Update.

                          This removed KB:5050081 and after rebooting the issue went away.


                          The data is typical monitor traffic from Windows to its IPP ports set up via WSD so certainly turning those things off at the device (as suggested) will prevent you from getting the gibberish at your printer.
                          "Being ignorant is not so much a shame, as being unwilling to learn" - Benjamin Franklin

                            Comment

                            • brunot
                              Trusted Tech

                              100+ Posts
                              • May 2012
                              • 148
                              #8
                              Noted with thanks.

                                Comment

                                • PrintWhisperer
                                  Trusted Tech

                                  250+ Posts
                                  • Feb 2018
                                  • 465
                                  #9
                                  The monitor messages which are printing have been found to be related to a Widows feature used on USB ports. The feature can be turned off using the attached procedure. Windows-11-10-USB- Print-Issue-03-25-2.pdf
                                  "Being ignorant is not so much a shame, as being unwilling to learn" - Benjamin Franklin

                                    Comment

                                    • brunot
                                      Trusted Tech

                                      100+ Posts
                                      • May 2012
                                      • 148
                                      #10
                                      Originally posted by PrintWhisperer
                                      The monitor messages which are printing have been found to be related to a Widows feature used on USB ports. The feature can be turned off using the attached procedure. [ATTACH]n1606945[/ATTACH]

                                      Well noted. I will try these settings, and I will give you feedback.
                                      Thank you.

                                        Comment

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