CS-5035

[THINKINK01]

Receiving code C2000 on a CS-5035.
Don't know where customer found this machine but I have very limited knowledge on this model. Can someone help, please? Service/Parts manual availability would be great also.

Thanks.

[Raymondd]

Here is what the manual says. But I'd check the fixing unit and make sure its ot in a bind...

C2000
C2500
C2600
C3100
Drive motor problem

•

LOCK ALM signal remains high for 1
s, 1 s after the drive motor has turned
on.

Paper feed motor problem

•

LOCK ALM signal remains high for 1
s, 1 s after the paper feed motor has
turned on.

Deck conveying motor*/desk drive
motor* problem

•

No pulse is input within 500 ms of the
start-up.

•

No pulse is input within 100 ms of the
previous pulse input.

Scanner carriage problem

•

The home position is not correct
when the power is turned on or at the
start of copying using the bypass table.
Poor contact in
the drive motor
connector terminals.
Defective drive
motor rotation
control circuit.
Defective drive
transmission system.
Poor contact in
the paper feed
motor connector
terminals.
Defective paper
feed motor rotation
control circuit.
Defective drive
transmission system.
Defective deck
conveying motor
PCB/desk drive
motor PCB.
Deck conveying
motor /desk drive
motor does not
rotate correctly
(the motor is overloaded).
Poor contact in
the deck conveying
motor/desk
drive motor connector
terminals.
Poor contact in
the connector terminals.
Defective scanner
home position
switch.
Defective main
PCB or scanner
drive PCB.
Defective scanner
motor.
Reinsert the connector. Also check for continuity
within the connector cable. If none,
remedy or replace the cable.
Replace the drive motor.
Check if the rollers and gears rotate
smoothly. If not, grease the bushings and
gears. Check for broken gears and replace
if any.

Reinsert the connector. Also check for continuity

[THINKINK01]

Thanks for your help.

I will post actual solution/problem later tomorrow.

[Raymondd]

Happy to help!

Ray

[KMnyafayce]

Receiving code C2000 on a CS-5035.
Don't know where customer found this machine but I have very limited knowledge on this model. Can someone help, please? Service/Parts manual availability would be great also.

Thanks.

Most of the time when i encounter a C2000 code is the finisher height is incorrect. a C2000 code is a main motor code. Pull the finisher away from the machine and open/close the left door. Push the finisher back to the machine and make sure it is aligned with the bracket correctly. if it is too low, the finisher can pull on that door enough to cause problems with the drive gears. PowerCycle the machine and it should work if that is the case, if not there is probably a gear broken in the main drive system. If that is the case, get your hands on a manual and tear open the machine. They are pretty easy to work on.

Best of Luck to Ya.

[kyoceradude]

It could also be a problem with the interlock switches on side of copier. They need to be replaced. Had many where the contacts get burnt and don't allow full voltage to motors.

[vikingmita]

interlock switches/actuator arms could also be bendt.

[THINKINK01]

First of all:

Thank you everyone for all your insight and suggestions on this problem. I found it refreshing to actually get some replies on this board that actually made sense.

This was actually another example of a customer applying their favorite perceptive ID10T operational solution to the ADD TONER display on the machine.
As we know the replacement toner cartridge comes with two (2) waste toner bottles included, but because the waste toner is located in the bowels of the machine, completely hidden from sight, (I am of course being extremely facetious here), they just replaced the spent cartridge and discard the rest.

I don't see a need to go on as you can all see where this is leading. The drum unit was almost completely destroyed, including the breakage of the drive gears for the waste transport screw, and the screw itself.

[digital copier resources]

Bill them out the Wazoo
Customer Stupidity = WMD