Hello everyone,
I am by no means any formal background in printers other than knowing the security risk they can pose on the network and have only been at this job a couple of months. However, our managed print service folded and for the time being we are left without service on what I believe are some poorly maintained devices.
Currently I have two of our four M2640idws experiencing the same set of jams. Most prominently JAM 4211 on one device 30 times in the past week and an eye boggling 128 times at a satellite office (Just got word it was having issues last week that it's been going on for months).
I have cleared the jams from the machines multiple times and made sure the tray and command center print settings are both set to A4 standard normal weight white paper. Almost without fail it will jam in the next 5 minutes of looking at it to no rhyme or reason. Before the MPS folded they were out and looked at the device one last time and said the rollers were fine about 2 weeks ago. Additionally, I have checked the local computers drivers and updates as well and they all seem up to date but cannot seem to crack why the jams keep occurring in the unit.
Any help would be a huge and greatly appreciated.
I am by no means any formal background in printers other than knowing the security risk they can pose on the network and have only been at this job a couple of months. However, our managed print service folded and for the time being we are left without service on what I believe are some poorly maintained devices.
Currently I have two of our four M2640idws experiencing the same set of jams. Most prominently JAM 4211 on one device 30 times in the past week and an eye boggling 128 times at a satellite office (Just got word it was having issues last week that it's been going on for months).
I have cleared the jams from the machines multiple times and made sure the tray and command center print settings are both set to A4 standard normal weight white paper. Almost without fail it will jam in the next 5 minutes of looking at it to no rhyme or reason. Before the MPS folded they were out and looked at the device one last time and said the rollers were fine about 2 weeks ago. Additionally, I have checked the local computers drivers and updates as well and they all seem up to date but cannot seem to crack why the jams keep occurring in the unit.
Any help would be a huge and greatly appreciated.
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