Kyocera FS-C5020N Cyan problem

[randula7]

I have a Kyocera FS-C5020N printer which is in good condition and a clean unit Problem with cyan. I add toner manually then run drum refresh, dev. refresh and color calibration/color adjustment quality was very good after some print problem again I open right cover and check toner motors cyan toner motor dos not rotate. Has anyone seen this before?

I attached a sample check it out

[correo.tony]

Cyan problems !

You must replace the DV-510C, is broken, usually fail a lot in this model also fails DV-510M !

Bye !

[randula7]

You must replace the DV-510C, is broken, usually fail a lot in this model also fails DV-510M !

Bye !

Yes you are right. I change dv unit with another printer toner motor rotate then I replace dv sensor from witch is working dv unit same problem then change developer from working dv unit same, I can change dv unit no problem but I like to know wear is broken?(I Change spiral because with spiral little sponge for cleaning dv sensor )
Thanks

[aodtech]

I've had this EXACT problem happen with a 5030 with the EXACT same motor. Try switching the cyan motor with another color. Pain the the ass to do though. Remove all four toners, developers, drums, high voltage board and all the wires and such. If the problem follows the motor, then replace it. Depending on how old the machine is, the motor has been updated. It looks completely different and you'll be questioning if you accidentally ordered the wrong motor, but it works. I would have just ordered the entire drive unit, but $250 vs $40...

[kjg]

Firmware for this is available

Kyocera has changed the firmware for cyan units failing. Check kmaconnect for latest firmware. I have seen this also on 5030's.

[randula7]

Kyocera has changed the firmware for cyan units failing. Check kmaconnect for latest firmware. I have seen this also on 5030's.

thank for every one I got new service bulletin from KM hear attach that service bulletin

[Heinzel _DE]

Re: Kyocera FS-C5020N Cyan problem 2012

thank for every one I got new service bulletin from KM hear attach that service bulletin

[Eric1968]

Re: Kyocera FS-C5020N Cyan problem

To download firmware you need an account for the Kyocera Extranet.