6002i with random J6310 codes

[Necrocannibal]

I've looked around and it appears to be a common issue and there is a bulletin out for it, H020, but when I go to Service Bulletins for this machine I don't see it. Where are you guys finding this bulletin?

Thanks

[tmaged]

Re: 6002i with random J6310 codes

J6511.pdf
It's on Astea if you search 0H20.

[Necrocannibal]

Re: 6002i with random J6310 codes

[ATTACH]53759[/ATTACH]
It's on Astea if you search 0H20.

Dumb question but what is Astea?

Sent from my SM-N986U using Tapatalk

[tmaged]

Re: 6002i with random J6310 codes

Go to My Kyocera > Technical Support > Tools & Resources > Service Portal
It's their searchable database, but it doesn't work very well. It's supposed to be
changed to a different format soon. Not that it'll be any better, but it can't be worse.

It's also on the service navigation system.

[Necrocannibal]

Re: 6002i with random J6310 codes

Go to My Kyocera > Technical Support > Tools & Resources > Service Portal
It's their searchable database, but it doesn't work very well. It's supposed to be
changed to a different format soon. Not that it'll be any better, but it can't be worse.

It's also on the service navigation system.

Thanks!

Sent from my SM-N986U using Tapatalk

[Necrocannibal]

Re: 6002i with random J6310 codes

[ATTACH]53759[/ATTACH]
It's on Astea if you search 0H20.

Are there instructions somewhere on how to do these changes that I missed somewhere? Thanks for all of your help!

[Necrocannibal]

Re: 6002i with random J6310 codes

Also now that I went there this morning I have tried to log into that before and could never get it to log in using my credentials for some reason.