Re: Dp7160 double sheet feeding
Yes, we have the same problem too on several machines, but one in particular. Brand new copier and customer is getting frustrated. Tried older Yellow sep roller and double fed. We switched feeders from 7160 to 7170. At least the 7170 has double feed jam sensor, so the customer knows when it double fed, but still does it. This customer scans a lot and they are originals from different customers (they do water testing and scan forms, etc.). Now, I will say, sometimes they do have a top copy of NCR, but its not all NCR originals just a sheet or two. They scan packs of 30-50 originals at a time. Nothing from Kyocera and the fact you mention NCR, they blame that but, I find it hard to believe a sheet or 2 coats the sep roller enough to make it an issue. In a holding pattern with this customer hoping a resolution or bulletin is coming soon!
Yes, we have the same problem too on several machines, but one in particular. Brand new copier and customer is getting frustrated. Tried older Yellow sep roller and double fed. We switched feeders from 7160 to 7170. At least the 7170 has double feed jam sensor, so the customer knows when it double fed, but still does it. This customer scans a lot and they are originals from different customers (they do water testing and scan forms, etc.). Now, I will say, sometimes they do have a top copy of NCR, but its not all NCR originals just a sheet or two. They scan packs of 30-50 originals at a time. Nothing from Kyocera and the fact you mention NCR, they blame that but, I find it hard to believe a sheet or 2 coats the sep roller enough to make it an issue. In a holding pattern with this customer hoping a resolution or bulletin is coming soon!
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