Paper quality M2040

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  • cberbecaru
    Technician
    • May 2023
    • 10
    #1

    Paper quality M2040

    Curious about to what extent the paper quality has impact on J4211 problems on a M2040 printer at 300k? Had J4211, changed fuser with new one, 2 days later changed the printer with one at 32k, 2 hours later changed again the printer with another one at 8k copies, issues still appear at random. The customer print 2 x preprinted invoices + 1 x plain annex. All I can think about is paper or power supply at the site. 3 printers, same problem ...

    They have an extra PF-1100 for the annex page
    Tags: j4211, m2040, paper, printer
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23008
      #2
      Re: Paper quality M2040

      Originally posted by cberbecaru
      Curious about to what extent the paper quality has impact on J4211 problems on a M2040 printer at 300k? Had J4211, changed fuser with new one, 2 days later changed the printer with one at 32k, 2 hours later changed again the printer with another one at 8k copies, issues still appear at random. The customer print 2 x preprinted invoices +1 page annex. All I can think about is paper or power supply at the site. 3 printers, same problem ...

      They have an extra PF-1100 for the annex page
      I'm going to make a guess that the first time those pages were printed, it was on another device, possibly color, that device having a lower fusing temperature than your M2040. When those pre-printed pages pass through the hotter M2040 the toner is loosed, adheres to the heat sleeve and reprints again further down the page.

      Could it happen on three separate M2040's? Absolutely yes. Every M2040 ever built will act the same way.

      What can you do to prevent that pre-printed image from reprinted further down the page? Pre-print your first pass on a device with the same fixing temperature or hotter than your M2040. Nothing that you do to the M2040 will change the toner formulation of the toner printed on the first pass. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • cberbecaru
          Technician
          • May 2023
          • 10
          #3
          Re: Paper quality M2040

          It is a preprinted invoice paper (offset printed), from a supplier. All hell broke lose after a new shipment of preprinted pieces of paper (invoices)

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23008
              #4
              Re: Paper quality M2040

              Is it NCR (no carbon required)? What media weight and size?
              Have you tried using standard 70gm plain paper to determine if the paper is causing the issue? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • cberbecaru
                  Technician
                  • May 2023
                  • 10
                  #5
                  Re: Paper quality M2040

                  Originally posted by blackcat4866
                  Is it NCR (no carbon required)? What media weight and size?
                  Have you tried using standard 70gm plain paper to determine if the paper is causing the issue? =^..^=
                  They said it is 80 grams/sqm, looks like regular printer paper to me, but that printer has done its job, with same paper (invoices + plain) for over 2 years and 300k prints. All of the sudden, with a new shipment of pre-printed paper (invoices) I've got 4211 every 2 hours. First copy runs through (sometimes 1-2 inches jammed in the exit section) and the second fully jammed inside the fuser. Can the paper quality do this kind of damage?

                  A4, plain

                    Comment

                    • cberbecaru
                      Technician
                      • May 2023
                      • 10
                      #6
                      Re: Paper quality M2040

                      As printers changed, one thing did not: extra tray PF-1100. Don't know if this can have any influence to the issue. As a side note, the second printer (32k prints) runs in the next office with plain paper without any issue
                      Last edited by cberbecaru; 05-14-2023, 04:14 PM. Reason: spell check

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 23008
                          #7
                          Re: Paper quality M2040

                          J4211 is commonly caused by the fuser teflon sheet becoming sticky, slowing the fuser drive. I may be coincidental to have started about the same time.

                          I think that I'd start with a fuser. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • cberbecaru
                              Technician
                              • May 2023
                              • 10
                              #8
                              Re: Paper quality M2040

                              Originally posted by blackcat4866
                              J4211 is commonly caused by the fuser teflon sheet becoming sticky, slowing the fuser drive. I may be coincidental to have started about the same time.

                              I think that I'd start with a fuser. =^..^=
                              Yeah, I know, that's the reason I started with fuser change, new factory one. To no avail. It's driving me nuts . All I can think about is paper or power supply at the outlet ...
                              Last edited by cberbecaru; 05-14-2023, 05:59 PM.

                                Comment

                                • Ropariva
                                  Senior Tech

                                  500+ Posts
                                  • Mar 2016
                                  • 676
                                  #9
                                  Re: Paper quality M2040

                                  Originally posted by cberbecaru
                                  Yeah, I know, that's the reason I started with fuser change, new factory one. To no avail. It's driving me nuts . All I can think about is paper or power supply at the outlet ...

                                    Comment

                                    • cberbecaru
                                      Technician
                                      • May 2023
                                      • 10
                                      #10
                                      Re: Paper quality M2040

                                      Originally posted by Ropariva
                                      I’ve had to change a number of fuser drive assemblies on these but can’t recall if that caused the 4211 jam or not.
                                      Did you say it’s done 300K[emoji15] I reckon expected maximum life would be no more than 200k on this model.
                                      Average life of fusers in these is 30k from our experience
                                      Yes, it has done 300k pages, but with 5 fusers of which the last one was brand new. And 3 fuser drive assemblies.

                                        Comment

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