[Misc] Print in B&W when out of color toner and won't print from PC

[Doug James]

Kyocera 5052ci ...I have a customer who ran out of yellow. They can copy but when they tried to print B&W from there PC and it would not print. (Setting is made in copier menu to print in B&W if ran out of color) Is there any special setting you have to make to print from PC. They already set properties to black and white Thanks for any help !!!

[CMA]

Re: Print in B&W when out of color toner and won't print from PC

I think I already had the problem, it was necessary to deactivate the snmp state in the windows configuration of the tcp/ip port of the copier.


Hope that helps you.

[BillyCarpenter]

Re: Print in B&W when out of color toner and won't print from PC

I think I already had the problem, it was necessary to deactivate the snmp state in the windows configuration of the tcp/ip port of the copier.


Hope that helps you.

Can someone verify this? I find that hard to believe.

[dalewb74]

Re: Print in B&W when out of color toner and won't print from PC

the snmp is gonna have nothing to do with it printing b/w. snmp is gonna be involved in the transmission of scans. make sure b/w is set on the copier and set in the printer driver. i don't know the model. but there is a few on the market that if it runs out of a color you really can't do anything else, until you replace said color.

[tmaged]

Re: Print in B&W when out of color toner and won't print from PC

the snmp is gonna have nothing to do with it printing b/w. snmp is gonna be involved in the transmission of scans. make sure b/w is set on the copier and set in the printer driver. i don't know the model. but there is a few on the market that if it runs out of a color you really can't do anything else, until you replace said color.

This is incorrect. SMTP Simple Mail Transport Protocol sends scans through an Exchange server. SNMP is Simple Network Management Protocol. It's used to monitor devices on the network and report back to the driver or other program if there are any issues with the device. On older Sharp machines, SNMP would disable printing when the Maint lights came on. You could disable this in the soft switch, or disable SNMP in the driver.
While I'm not sure if SNMP is causing this issue, it definitely could be a possibility.
Kyocera's idea was good in theory, but executed poorly. Unless they've changed it, when a color runs out, it just starts printing in B&W. They end user doesn't know that a color is out and place a service call. I think it should prompt them on the screen to proceed with the job in B&W or cancel the job.

[Doug James]

Re: Print in B&W when out of color toner and won't print from PC

Thanks for all the responses !! Very much appreciated. So grateful for this forum !!

[dalewb74]

Re: Print in B&W when out of color toner and won't print from PC

This is incorrect. SMTP Simple Mail Transport Protocol sends scans through an Exchange server. SNMP is Simple Network Management Protocol. It's used to monitor devices on the network and report back to the driver or other program if there are any issues with the device. On older Sharp machines, SNMP would disable printing when the Maint lights came on. You could disable this in the soft switch, or disable SNMP in the driver.
While I'm not sure if SNMP is causing this issue, it definitely could be a possibility.
Kyocera's idea was good in theory, but executed poorly. Unless they've changed it, when a color runs out, it just starts printing in B&W. They end user doesn't know that a color is out and place a service call. I think it should prompt them on the screen to proceed with the job in B&W or cancel the job.

yes i understand how the scan process works. been dealing with it for well over 10 yrs. i have worked on kyocera, lexmark, ricoh, brother, HP, among other brands. but you still haven't explained how that affects printing in black and white? the original post stated nothing about the maintenance light being on. the only time a copier prints during the scan process is if you have it set to give some type of confirmation report. and all of those i have ever seen only print in black and white. as i stated, if a toner runs out, some copiers won't allow you to do anything.

[tmaged]

Re: Print in B&W when out of color toner and won't print from PC

yes i understand how the scan process works. been dealing with it for well over 10 yrs. i have worked on kyocera, lexmark, ricoh, brother, HP, among other brands. but you still haven't explained how that affects printing in black and white? the original post stated nothing about the maintenance light being on. the only time a copier prints during the scan process is if you have it set to give some type of confirmation report. and all of those i have ever seen only print in black and white. as i stated, if a toner runs out, some copiers won't allow you to do anything.

Reread it again.
SNMP is Simple Network Management Protocol. It's used to monitor devices on the network and report back to the driver or other program if there are any issues with the device.
It would be an issue if the device is out of toner, as far as SNMP is concerned. The machine tells the driver that something is wrong with the machine, not necessarily WHAT is wrong with it. Disabling SNMP in the driver will not allow the machine to report back to the driver, sending the data over anyway.

[Konicatech]

Re: Print in B&W when out of color toner and won't print from PC

I think I already had the problem, it was necessary to deactivate the snmp state in the windows configuration of the tcp/ip port of the copier.


Hope that helps you.

Had this problem myself, and unchecking the 'SNMP Status Enabled' option allowed me to get the machine printing again until the colour toner arrived.

will work as long as on the MFD the option for Color Toner Empty Action is set to Print in Black & White (before the toner runs out - you cant set this after the tone runs out).

[dalewb74]

Re: Print in B&W when out of color toner and won't print from PC

Reread it again.
SNMP is Simple Network Management Protocol. It's used to monitor devices on the network and report back to the driver or other program if there are any issues with the device.
It would be an issue if the device is out of toner, as far as SNMP is concerned. The machine tells the driver that something is wrong with the machine, not necessarily WHAT is wrong with it. Disabling SNMP in the driver will not allow the machine to report back to the driver, sending the data over anyway.

crazy they would even set it to do that. but that is my one lesson learned for today. thanks for the info...

[bsm2]

Re: Print in B&W when out of color toner and won't print from PC

Snmp should be unchecked at every install

MS broke the reset signal years ago and will show your printer offline for any error