medical software (Dentrix,etc) not being able to use Kyocera products

[copiertec]

I have run into this scenario serval times With Kyocera products and medical software not being able to use the Kyocera as a printer when using the software. I just had a client tell me that they can not print from Dentrix software to the printer, they had a Sharp but upgraded them into a newer Kyocera TA-406ci, it's been in their office for several months and now they are telling us that they can't print from their software. I can almost swear that they were able print to it when we set it up at install but the office manager is saying no. Of course they tried to blame the printer, but I told them that is not the case because they are able to print from their PC's to the printer without using the Dentrix software, so it's clearly a software issue.
I have also had a few doctors offices that use software that will not print to the Kyocera so we had to put Brother machines instead.
Anyone run into this issue with certain software not printing to Kyocera products?

[justanotherhack]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

So, what happens when they actually try? Prints gibberish? Wingdings? Wrong fonts? CF codes? Nothing at all? Need more information. What really hurts us is that the tech support for these software programs is usually not very supportive.
If it's a font issue, sometimes you can change the emulation from KPDL(auto) to PCL6; additional print emulations that used to come with the machines are now a printer package add-on.

[copiertec]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

So, what happens when they actually try? Prints gibberish? Wingdings? Wrong fonts? CF codes? Nothing at all? Need more information. What really hurts us is that the tech support for these software programs is usually not very supportive.
If it's a font issue, sometimes you can change the emulation from KPDL(auto) to PCL6; additional print emulations that used to come with the machines are now a printer package add-on.

Unable to print at all. I was at a cardiologists office and their HP took a dump so we put a P3150 in place of it and they were unable to get it to print from their software as the driver wouldn't show up. The software person told me that we needed to supply either an HP, Brother or a Samsung, so we installed a Brother and they were able to print. I'm going to the Dentists office tomorrow that we are currently having a printing issue from the software Dentrix (I believe) apparently they can print at all to the 406ci that is currently installed, nothing as it will not show up on the software. We always use KX drivers and all of our computers are able to print to the copiers in these situations. I might add that the office manger for the dentist's office said that the software spokes person said that there is a big issue with Kyocera products. I will find more out tomorrow.

[blackcat4866]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

I've come across a couple different proprietary software packages that output PostScript print data or PCLXL print data directly to the printers IP, not through the print driver. Since Kyoceras native language is PreScribe, Postscript & PCLXL print data usually error CF248. When I talk to their tech support the question is: "Do you need Lexmark or HP LJ4 print output?"
No thank you. Just a path to the print driver please. =^..^=

[copiertec]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

I've come across a couple different proprietary software packages that output PostScript print data or PCLXL print data directly to the printers IP, not through the print driver. Since Kyoceras native language is PreScribe, Postscript & PCLXL print data usually error CF248. When I talk to their tech support the question is: "Do you need Lexmark or HP LJ4 print output?"
No thank you. Just a path to the print driver please. =^..^=

Would just putting a postscript driver on the PC work just for the software? Never mind, I see it may error out because they directly send the data to the IP address.

[dalewb74]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

had this situation happen with a different brand. their IT wanted to come back and say well it needs the PCL6 print driver. uhhhhh well unless yall weren't paying attention in the beginning i told them to install the PCL6 in the very beginning. when they first stated it was having issues. my first question was are you using the PCL6 print driver from the manufacture's website? i can't come and do your job for you. you would think that since doing what the business that sold you the equipment told you the fix. then why in the world would you not do it? forehead smack derrrrrrr.

[eddie110171]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

Had a situation about 6 months ago, we were setting up a piece of medical equipment to print to the Kyocera, Manufacturer instructions said it used cups so I used the .ppd and it did would not work. We called the manufacturer and are several questions it only uses some manufacturers cups. I set it up to print to a HP on the Kyocera's IP and has been working fine since. Since Kyocera can emulate HP.

[SalesServiceGuy]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

A PCL6 print driver will work.

https://hsps.pro/DentrixCanada/Help/mergedProjects/Document%20Center/Printing_or_Exporting_Documents/Printing_documents.htm

[copiertec]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

Had a situation about 6 months ago, we were setting up a piece of medical equipment to print to the Kyocera, Manufacturer instructions said it used cups so I used the .ppd and it did would not work. We called the manufacturer and are several questions it only uses some manufacturers cups. I set it up to print to a HP on the Kyocera's IP and has been working fine since. Since Kyocera can emulate HP.

I was thinking the same thing, download an HP driver and assign it to the copiers IP and renaming it. The white sheet from Dentrix basically says that they only can print to HP products. The funny thing is the client was using a Sharp and it was printing to it, which they still have, but the software company (Dentrix) was blaming the Kyocera being hooked up to the network was blocking the Sharp from printing. I called bullshit on them and removed all the Kyocera drivers as well as disconnected the Kyocera from the network and they were still unable to print to the Sharp, it's their cheap ass software. I left it at that and have not heard back from the client. I pisses me off when the copier gets the blame and it has nothing to do with the copier, it's the fucking cheap ass software.

[KyoServiceManager]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

We have at least 3 dental offices that I know of using Dentrix. One office has a M3655 and they just upgraded from a M3540. We have one office using 3 different Kyocera devices, an M5526, a M3540, and a P3045. The other office has a TASKalfa 356ci. All of them have worked flawlessly for years. We have a pharmacy with several locations and their software company wasn't pleased to find out they were getting Kyocera devices claiming it had to be a Lexmark to work. While I did have to make some minor Prescribe adjustments for the left/right margins for the prescription labels upon install, they have 7 locations with 23 devices and have not had a single issue printing in 3 years.

[copiertec]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

We have at least 3 dental offices that I know of using Dentrix. One office has a M3655 and they just upgraded from a M3540. We have one office using 3 different Kyocera devices, an M5526, a M3540, and a P3045. The other office has a TASKalfa 356ci. All of them have worked flawlessly for years. We have a pharmacy with several locations and their software company wasn't pleased to find out they were getting Kyocera devices claiming it had to be a Lexmark to work. While I did have to make some minor Prescribe adjustments for the left/right margins for the prescription labels upon install, they have 7 locations with 23 devices and have not had a single issue printing in 3 years.

I don't know what to say. I know when our client go's to print through Dentrix the TA-406ci does not even show up as a printer option, but works outside of the Dentrix program. It's very frustrating when the software company/ or any other IT company blames the copier when it has nothing to do with the copier and they are not willing to investigate any further or come up with a solution for their short falls. I have yet to follow up with the client to see what the outcome was after we were there last.
We have also ran into other software that some of our cardiologists use that was unable to print to our P3145/55 printers but were able to use either an HP or a Brother but, no luck with the Kyocera's as they would not show up as as printing option. I will have to see what software that was because I can't recall the name.

[SalesServiceGuy]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

I don't know what to say. I know when our client go's to print through Dentrix the TA-406ci does not even show up as a printer option, but works outside of the Dentrix program. It's very frustrating when the software company/ or any other IT company blames the copier when it has nothing to do with the copier and they are not willing to investigate any further or come up with a solution for their short falls. I have yet to follow up with the client to see what the outcome was after we were there last.

... do you know if the client has a Support Contract with Dentrix? If not support calls to Dentrix per incident are super expensive.

[copiertec]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

... do you know if the client has a Support Contract with Dentrix? If not support calls to Dentrix per incident are super expensive.

I'm not sure, I do know they had spoke with and spent some time with them. I am going to email them and see what the result was.

[KyoServiceManager]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

I don't know what to say. I know when our client go's to print through Dentrix the TA-406ci does not even show up as a printer option, but works outside of the Dentrix program. It's very frustrating when the software company/ or any other IT company blames the copier when it has nothing to do with the copier and they are not willing to investigate any further or come up with a solution for their short falls. I have yet to follow up with the client to see what the outcome was after we were there last.
We have also ran into other software that some of our cardiologists use that was unable to print to our P3145/55 printers but were able to use either an HP or a Brother but, no luck with the Kyocera's as they would not show up as as printing option. I will have to see what software that was because I can't recall the name.

I wish I had suggestions other than letting you know I have several that are working properly. I can say that for the first install for the pharmacy I had to call their support team and talk to 4 different techs before getting ahold of one that knew what he was talking about. I was actually very impressed as he had IC Link for prescribe and had it done in 5 mins. This was before I knew that I could install the drivers without them. This particular software is called Pioneer. Isn't Dentrix one of those softwares that requires TWAIN scanning?

[eddie110171]

Re: medical software (Dentrix,etc) not being able to use Kyocera products

I don't know what to say. I know when our client go's to print through Dentrix the TA-406ci does not even show up as a printer option, but works outside of the Dentrix program. It's very frustrating when the software company/ or any other IT company blames the copier when it has nothing to do with the copier and they are not willing to investigate any further or come up with a solution for their short falls. I have yet to follow up with the client to see what the outcome was after we were there last.
We have also ran into other software that some of our cardiologists use that was unable to print to our P3145/55 printers but were able to use either an HP or a Brother but, no luck with the Kyocera's as they would not show up as as printing option. I will have to see what software that was because I can't recall the name.

Try to install the driver manually, use add a local printer or network printer with manual settings, select or add the Kyocera Printer IP, select an HP print driver like HP Color Laser Jet 2500 PCL6, use the driver that is currently installed.

Now the HP driver is printing to Kyocera Printer.