406ci changing from B&W to color on it's own ??

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  • kuby
    Senior Tech

    1,000+ Posts
    • Oct 2007
    • 1327
    #1

    406ci changing from B&W to color on it's own ??

    Had anyone had an issue with a customer calling and complaining that the 406ci is now printing in color when it used to be set to B&W from their computers. Customer insisted that THEY did not change it and the machine did it all by it's self. Checked the setting and it is now set to color. I know we had set it to B&W and was printing that way for at least a month. Have not did any firmware updates on the machine since we changed it to B&W..

    -------------------------------------------------------------------
    Remoted into the server and then to the copiers and checked the setting and both copiers are set to default to B&W and printing to B&W. Must be their computers where it is changing.
    Last edited by kuby; 04-22-2024, 10:28 PM.
    Tags: 406ci, b&w, color, machine, set
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 35036
      #2
      Re: 406ci changing from B&W to color on it's own ??

      Originally posted by kuby
      Had anyone had an issue with a customer calling and complaining that the 406ci is now printing in color when it used to be set to B&W from their computers. Customer insisted that THEY did not change it and the machine did it all by it's self. Checked the setting and it is now set to color. I know we had set it to B&W and was printing that way for at least a month. Have not did any firmware updates on the machine since we changed it to B&W..

      -------------------------------------------------------------------
      Remoted into the server and then to the copiers and checked the setting and both copiers are set to default to B&W and printing to B&W. Must be their computers where it is changing.
      I have had Ricohs where I had to require a specific User ID in order to print in color. If the 405ci can do that setting you get rid of the problem. Whomever has changes the driver on their computer will sudden be unable to print and then you will know who they are.

        Comment

        • Ropariva
          Senior Tech

          500+ Posts
          • Mar 2016
          • 587
          #3

            Comment

            • Dark Helmet
              Senior Tech

              Site Contributor
              VIP Subscriber
              500+ Posts
              • May 2009
              • 771
              #4
              Re: 406ci changing from B&W to color on it's own ??

              Go into network protocols and turn off WSD on the copier.
              On the print driver go into advanced tab and printing defaults. Set B/W there. If new user accounts are created in the computer it will get those defaults in the printer preferences.
              Evil will always triumph because good is dumb.

                Comment

                • ihatefinishers13
                  Senior MFP Technician

                  250+ Posts
                  • Feb 2020
                  • 426
                  #5
                  Re: 406ci changing from B&W to color on it's own ??

                  Originally posted by kuby
                  Had anyone had an issue with a customer calling and complaining that the 406ci is now printing in color when it used to be set to B&W from their computers. Customer insisted that THEY did not change it and the machine did it all by it's self. Checked the setting and it is now set to color. I know we had set it to B&W and was printing that way for at least a month. Have not did any firmware updates on the machine since we changed it to B&W..

                  -------------------------------------------------------------------
                  Remoted into the server and then to the copiers and checked the setting and both copiers are set to default to B&W and printing to B&W. Must be their computers where it is changing.
                  If you were on the server, if it was installed under Print Management, you checked the Printing Defaults under the driver? Or if it was installed within control panel, did you check under Printer Properties > Advanced > Printing Defaults? This one will change the defaults for any shared driver when it's pulled down.

                  This being said, I've had an HP driver software create it's own Kyocera driver, customer used it, and of course it failed and kept locking up the machine.

                  Avoid WSD at all costs, but also AirPrint has been creating drivers lately, though I don't think we've had issues with it yet... for now.

                  There's also a way to lock B/W on the driver, Printer Properties > Device Settings > Administrator(Possibly under User if Admin doesn't show) > Lock Settings ? B/W Mode

                    Comment

                    • kingarthur
                      Service Manager

                      1,000+ Posts
                      • Feb 2008
                      • 1198
                      #6
                      Re: 406ci changing from B&W to color on it's own ??

                      I always tell customers to untick "Let Windows Manage My Default Printer", that seems to stop a lot of "silly" problems
                      Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                        Comment

                        • kuby
                          Senior Tech

                          1,000+ Posts
                          • Oct 2007
                          • 1327
                          #7
                          Re: 406ci changing from B&W to color on it's own ??

                          WSD is turned Off, and Airprint and they are using the KX driver.

                            Comment

                            • ntbann
                              Senior Tech

                              500+ Posts
                              • Jan 2012
                              • 612
                              #8
                              Re: 406ci changing from B&W to color on it's own ??

                              Is IPP turned off? Ive seen windows load a port for this as well.

                                Comment

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