KM3050 Freezing

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  • TA_Tech
    Technician

    50+ Posts
    • Feb 2008
    • 76
    #1

    KM3050 Freezing

    Hi Techs from around the world

    I'm hoping somebody can help with a problem that i have with a KM3050 freezing all the time. Initially we thought it was the panel causing the problem, but after replacing the entire panel the problem persisted

    I haven't done a firmware upgrade as yet, i'll be doing that today. The only other thing that i can think of is the main PCB. Does anybody have any other suggestions

    Thanks for any help
    Tags: act, burnt, covers, dim, formated, freezing, km3050
    • 10871087
      Service Manager

      1,000+ Posts
      • Jan 2005
      • 1062
      #2
      What do you mean when you say "freezing", can you give more detail? Beeps/no beeps, fans/no fans, can/can't print Etc...

      PS. The early firmware on the Falcon 3 engines had more bugs then stray dogs ass, update your firmware before doing anything else.

        Comment

        • TA_Tech
          Technician

          50+ Posts
          • Feb 2008
          • 76
          #3
          KM3050 Freezing

          Info that i got from my tech wasn't entirely correct. Turns out the panel isn't freezing, instead it would go blank/black at times, and the customer was also complaining of slow response from the panel.

          The blank/black problem seems to have been wires in the panel pushing against the DIMM causing it to break contact. When I arrived at the customer the panel was black. Initially i tried the usual disconnect and reconnect the connectors trick, especially on the flat cables but didn't help any. Only after i started jiggling the DIMM did i get some response from the panel. I rerouted the wiring, and so far so good. Hope I'm right on this one. time will only tell

          Firmware up to latest version seemed to solve the response issue. Other than the above the cust had some nitty gritties to tend to like jamming from cass 1 and bypass, nothing serious.

          Thanks for your reply. I'm still interested in any other ideas you might have.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23008
              #4
              The problems I've found with unresponsive panels were all related to the flat ribbon cable rubbing on the outer panel covers. Just flipping from Accessibility to normal display position made the panel work temporarily. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • n25an
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jul 2008
                  • 1030
                  #5
                  interesting

                  Originally posted by TA_Tech
                  Hi Techs from around the world

                  I'm hoping somebody can help with a problem that i have with a KM3050 freezing all the time. Initially we thought it was the panel causing the problem, but after replacing the entire panel the problem persisted

                  I haven't done a firmware upgrade as yet, i'll be doing that today. The only other thing that i can think of is the main PCB. Does anybody have any other suggestions

                  Thanks for any help
                  that happened to me once on a km 3050... help desk told me to replace the dim on the mainboard... apparently it got burnt out... not the memory the firmware dim...
                  Sad To Say I Don't Have a Life
                  I do this stuff on the weekends too

                    Comment

                    • cmpelser
                      Trusted Tech
                      • Jan 2008
                      • 173
                      #6
                      I had a km-3060 doing that a while ago.
                      first thing I did was firmware. It was instantly much better!!!
                      Then about a week later, they phoned me and it was doing the same again.
                      I then formated the hdd I think u024
                      It's been fine since then.
                      (been about 2 months now with no problems)

                      I've been told to always format the hdd after a firmware upgrade!!!

                        Comment

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