KM5050

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  • brasilmichaele
    Technician
    • Jul 2008
    • 31
    #1

    KM5050

    i have a km5050 that keeps giving U01110, u01119, U01140. according to tech support it is a line issue. Customer says they had the line checked and it is good. We put an Muratec MFX1430 and it receives fine. any clues. i have turned the ECM off, V.34 off and slowed the baud rate to 9600, we are cluesless. anyone have any ideas. thanks
    Tags: baud rate, communication error, dirty, occurred, signals
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22930
      #2
      I don't have much to offer you. The U01110, U01119, & U01140 are all caused by line conditions. They indicate specific signals nor received by the Kyocera during Reception:
      U01110: No response after transmission of DIS
      U01119: No further signals were received after reception of a message
      U01140: A DCN signal was received after transmission of a DIS signal

      The two facsimile cannot even complete the handshake most of the time. The fact that the Muratec does not display errors does not mean that there were not communication errors. It just means that the Muratec has looser communication standards and allows more errors to pass. What you need to do is press the phone provider to do their job, and repair a dirty phone line.

      On several occasions I've had phone reps tell me that they can hear me just fine. So what?! The facsimile uses a broader group of frequencies than the human hearing, so that is not an adequate test for facsimile communication. If its bad enough that you can hear the communication problem it's pretty serious.

      The errors that you have identified are all reception errors. Are there transmission errors also? If the answer is no, then the problem is not the local provider, but somewhere beyond like the long distance carrier. Long distance communication separates the Tx communication from the Rx communication, so you can have poor line quality on just Tx or just Rx.

      I hope this helps you some... =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • brasilmichaele
          Technician
          • Jul 2008
          • 31
          #3
          i have some E01026, E01119, E01500. thanks for the response

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22930
              #4
              E01026: No relevant signal was received after transmission of PPS.EOP (during transmission, V34 modem)
              E01119: same as above post (except via V34 modem)
              E01500: a communication error occurred when calling in V.8 mode (again V34 modem)

              The issue must be intermittent. If the handshake is completed in V34 (14.4Kbs) then the issue must disapeear long enough to complete a handshake.
              As a reference, the "E" at the beginning indicates V34 modem. The "U" at the beginning indicates all other modems. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • brasilmichaele
                  Technician
                  • Jul 2008
                  • 31
                  #5
                  would you think noise on line. maybe line voltage issue. keep me posted. Thanks

                    Comment

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