We have a machine that is pausing during its print cycles. Lets say we print 10 copies, it will print 3 or 4 and then pause for up to 20 sec. and the spit the rest of them out. We have reset and calibrated everything we can and it still acts the same. Any ideas ? It does the same thing when printing using one color and b&w. Which eliminates a dev. unit.
-
-
What kind of files are you printing? .doc, .xls, .pdf, ... ?
What print emulation do you selected on the machine and on the driver?
What host buffer settings are set in FRPO Independent? H8, S5, M6?If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
I have been working on this machine with Colin. The problem occurs when copying or printing. Have upgraded fware, drum refresh, color calibration, u410 all per Kyo tech support. Kyo believes a dev unit is going bad but we tried all colors seperately and still have same issue.Comment
-
Single color prints or copies is not a definitive test. When copying a single color cyan copy (for example), all the color units are engaged and performing toner density operations, and adding toner as needed. It makes a difference that the delay is affecting copies and prints.
My first impression is either Image Memory or HDDs. Preferably you could swap these items from a like model. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
We'll try swap on those items, did try to reformat. Appreciate the info, will post what we find.Comment
-
We swapped out the HDD and the RAM... the machine seems to be doing better but still cycles at about copy 17 of 30. Not sure if that's supposed to happen to add toner or not. Time will tell.Comment
-
This issue is normal for these Taskalfa 300ci or 500ci and FS-C5100 according my experience .
If you print or copy a picture after 10 printout it will pause and "add toner" message appear on the screen after 30 or 40 seconds next printout will produce and than again.Comment
-
OK, so we have recieved feedback from the client that replacing the hard drive and RAM did not fix our problem. They stated that when we left after replacing those items it seemed to be better and then got worse again.... pausing every 5 or so copies. The machine sounds like it cycling and gives no indication on the screen what it is doing "adding toner" "configuring" .... nothing. Any thoughts guys ? Thanks in advance.Comment
-
colin,
Keep in mind that this is a digital machine, not analog. An analog machine will keep up that nice even rhythm, kachunk, kachunk, kachunk ...
A digital machine can and will pause whenever it needs to. To add toner, to calibrate, to maintain fuser temperature, to receive enough date to constitute a page, etc. That does not mean that it is malfunctioning in any way. If the customer doesn't like it, maybe you can find them a nice 15 year old analog.
If you or your customer don't care what the image quality looks like, the time between calibrations can be lengthened out. Personally that makes no sense to me. Digital is different than analog. they just need to appreciate those differences. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
The 500ci Series has a Automatic Color Calibration that, depending on the setting, will happen at a regular intervals, there are 3 settings, if I can remember correctly the settings are NONE, STANDARD and FAST, Where the first does not Automatically re-calibrates, the Standard will calibrate at longer intervals, and the FAST will calibrate at shorter intervals, the only down side to that is that the longer the interval, the longer it takes to calibrate. Not sure what version Firmware you have, but you might want to install the Latest and Greatest and go from there.Comment
-
pausing
we have had 3 of theses machines with this problem
1,corrected with black dev unit
1,corrected with 2gb mem board replaced
and 1, with 2gb mem and k dev board on front above dev unit replaced
although still working on one we havent got to bottom of yet km have always said its a dev unit issue but we have only had this once
hope this helpsComment
-
Finally have solved the pausing issues in the copy/print cycle. Perform TB#1 (dlp and cleaning motors) and replaced all dev units. This fix came from our regional rep who also added, "do not use developer units from the kits, they are different". Now to see if KYO will warranty all of this. Tried this fix in three different machines and it has stopped the pauses that were occuring.Comment
-
I have the same problem - what's TB#?, I can't find this. Thanks. Really useful information.Comment
-
Sorry that was Tech Bulletin #6 regarding DLP and cleaning motorsComment
Comment