A customer has a 3530 with fusing issues. He will copy a 100+ page document from the feeder. Around page 85 to 90, a few pages will not fuse properly and will rub off. Usually after a few pages, it fuses again. I have replaced the fuser but doesn't help. Any ideas?
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Sure hard to believe you aren't getting a code off of that.
You probably should move on to the power supply."Some days you get the bear, some days the bear gets you."
Cdr. William Riker -
I guess I'll ask the dumb questions. Is regular 20lb paper being used here? What media type setting is being used?But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Here's another question, is the paper being stored properly? Could be a humidity issue with the paper as well. I say dumb question because a lot of posters here don't mention that type of thing because they figure it's a given. I probably shouldn't assume that though. LOL...But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
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Heavy paper will tend to quickly draw the heat from the center of the heat roller. It tries to maintain temperature, but cannot keep up with standard media settings. Also, this machine has only one heat lamp, so it does not independently maintain the temperature at the center with one heat lamp and thermistor, and maintain the temperature at the ends with another heat lamp and thermistor. This is just an overly complicated way of saying that since only the ends of the heat lamp are monitored, with heavy paper the center of the roller will tend to get cooler on long runs.
Did you follow that? I think I got that straight. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Yeah I forgot about that stuff. Don't have enough squirrely paper customers."Some days you get the bear, some days the bear gets you."
Cdr. William RikerComment
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Paper is 20lb. with no weirdness. Storage I don't know about. It is definitely not a stupid question, but I sort of ruled out paper because it seems to be a pattern that it only does it after a long run, and I would think paper would cause a more consistant problem. However, when combined with the other factors, I can see paper maybe contributing to the problem. I will take a look. Thanks.Comment
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Check your line Voltage and fuser temp settings. Someone my have changed the default settings. If they are not, I would change them back. Also, a bad thermistor would do this (I have seen this in the past)Comment
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Thermistor is out since I replaced the entire fuser. Will check the rest. Thanks.Comment
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Month old thread I see, but we had something like this. Im at home on the couch so I cant run over to a machine in the shop to give you an exact answer, but one of the fuses on the PSB was blown. I have no idea why the machine didnt throw a fuser code of some sort. Replaced the fuse and the machine worked fine. We took another board and replicated the problem so we know it wasnt just a fluke board.Comment
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