KM8030

[TJ001]

Hi there.
Can anyone help me. On the count report the meter reading is 4096384 but on the maintenance report the life count is 4190860. What is the difference ?

[charly]

maybe because the printer system ,the total counter account prints of copier and printer

[Mark B]

On Kyocera machines the counts never match

[aragul]

Any tests or reports that you do in simulation mode are added to the life count but not the customer's copy count. 95,000 is a pretty big difference though. I have one machine with a 40,000 difference (1.3mil total) because I spent a month testing an obscure J00 problem (missing a $1 ground plate). Sim U908 shows customer count; sim U928 shows life count.

[blackcat4866]

Any tests or reports that you do in simulation mode are added to the life count but not the customer's copy count. 95,000 is a pretty big difference though. I have one machine with a 40,000 difference (1.3mil total) because I spent a month testing an obscure J00 problem (missing a $1 ground plate). Sim U908 shows customer count; sim U928 shows life count.

You beat me to it. Yes, copies performed in service mode, and reports do not appear on the Total Count report. I discovered this by accident. The first few machines I set up were in service mode during my initial testing. When I printed the final count I had (5) copies. I always run at least 50 per drawer, so with the DP it should have been closer to 300. =^..^=

[peterepeat]

It may have to do with double-counting larger-size sheets (11x17) for maintenance contracts.....
Actual sheet-fed count vs meter/maintcontract count.

[TJ001]

I also thought it's got something to do with copies in simulation mode but 95K !!!! Never !!! And the double count get added to the count report. I checked it. But thanks anyway to all.

[NeoMatrix]

Check the scanner and the fax counters to see if they total to the missing 95K pages.....?

GDM

[TJ001]

There is no fax and they don't use the scan option.