KM-3035 & NS-30G Scanner: Scanner doesn't save settings made in the web interface

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  • Malcreatiure
    • May 2025
    #1

    KM-3035 & NS-30G Scanner: Scanner doesn't save settings made in the web interface

    Hello!

    On a NS-30G Scannerboard (Firmwar    e Version 2.64.5) some settings made via the web interface won't be saved. This is rendering the scanner part useless.

    Any Ideas?

    Perhabs a Firmware update might help. But I don't know where to download a new firmware and the IBVerUp Tool     (mentioned here KYOCERA MITA | ServiceWorld | Techn. Support | FAQ | FAQ details - How can I update the firmware of an NS-30 scanner card? - laserprinter, printer, copier, multifunctionals

    Any hints?
    Tags: copier, faq, firmware, km-3035, kyocera mita, scan, scanner, service, support, tech, web
    • aragul
      Trusted Tech

      100+ Posts
      • Dec 2007
      • 128
      #2
      Are you using Firefox? The NS-30 only likes Internet Explorer.

        Comment

        • luis8832
          Trusted Tech

          250+ Posts
          • Dec 2008
          • 250
          #3
          You can get the tool from the kmaconnect website. This is the website for techs and sales, all the manuals and firmware can be found there.

            Comment

            • Jules Winfield
              Senior Tech

              500+ Posts
              • Jul 2009
              • 821
              #4
              Originally posted by aragul
              Are you using Firefox? The NS-30 only likes Internet Explorer.
              Exactly right. Sometimes if you're using an IE emulating plugin in Firefox it will work, but just use IE to be sure.
              But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

                Comment

                • Malcreatiure
                  #5
                  yes, i use firefox. I will try IE and report back

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22930
                      #6
                      You'll be much happier with Internet Explorer. I've fought this same battle myself.
                      Current NS30 firmware is 1.4.11, but I don't think that the Falcon II will allow SMB scanning, even with the upgrade. Email, FTP, or TWAIN only. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • kyocera.team
                          Trusted Tech
                          • Aug 2010
                          • 126
                          #7
                          agree try to use internet explorer and if not ... use u504 "Initializing the scanner" good luck

                            Comment

                            • Malcreatiure
                              #8
                              IE 6 just did the trick.
                              thanks! you guys were very helpful.

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22930
                                  #9
                                  The upgrade to scan card firmware 1.4.11 is supposed to resolve the problem with Firefox. Either way I'm glad that you got it figured out. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • eagle123
                                      Junior Member
                                      • Nov 2008
                                      • 7
                                      #10
                                      I noticed that when i make a change in web interface and want to save it and at the same time the user is using the machine the setting isn't saved. Wait a few seconds and after user is ready you can save the settings well

                                        Comment

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