kyocera C3232 can't ping it

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • mrfuser
    Service Manager

    Site Contributor
    1,000+ Posts
    • May 2007
    • 1617
    #1

    kyocera C3232 can't ping it

    Okay, we reset the network settings, we can ping the SCAN portion and bring the SCAN portion up on internet explorer, but nothing on the PRINT side. We can't ping the print IP nor can we discover it, or bring it up on internet explorer.

    Any ideas?

    Kelly
    Tags: bad print, centre, command center, connections, km8030, kmc3232, kyocera, network, ping, print, reset, scan, side, work
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      When you print the status page what address is listed? DHCP: Off/On?

      I usually default DHCP to On during setup, so that DHCP can pick up DNS1, DNS2, Wins, Domain Name, etc. But every once in a while I've come across a network with DHCP Off. Only preassigned address allowed.

      On 35+ Voyager and VoyagerE machines I've never had a bad print card. I've had to power cycle a couple machines to get them to be recognized on the network. I've mis-entered IP address data before.

      Did you attach your laptop to that specific network drop to see if it pick up an address? If it doesn't, DHCP could be Off, you could have a bad cable, maybe an unconnected network port, maybe a bad switch port, etc.

      Or you could crossover the MFP directly to your laptop. If you still cannot get access to the Command Center, perhaps you do have a bad print card (but I doubt it). =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • pjdbm
          Trusted Tech

          250+ Posts
          • Sep 2007
          • 360
          #3
          went out today with a no print on kyocera 420i, could not ping it either, I reset router/machine and checked out all connections...

          Turned out to be the hub! unplugged and bam, she started pinging and printing.

          Wish I was still in the analog days where we did not have to deal with this shit...

            Comment

            • jmaister
              certified scrub

              Site Contributor
              500+ Posts
              • Aug 2010
              • 755
              #4
              On the odd cases, especially in none professional environments, you get 2 routers. If one of them's DHCP funciton isnt turned off, something will [censored] up. If both router has 192.168.1.# setup, it will [censored] up too.

              tmage, correct me if I'm wrong.
              Idling colour developers are not healthy developers.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22999
                  #5
                  Originally posted by jmaister
                  On the odd cases, especially in none professional environments, you get 2 routers. If one of them's DHCP funciton isnt turned off, something will [censored] up. If both router has 192.168.1.# setup, it will [censored] up too.

                  tmage, correct me if I'm wrong.
                  That's a good point J. I have an IT contact that came across this the other day. Two routers handing out addresses, depending on which was faster on the draw. It took weeks to find it. And it was an "enterprise" environment. Sad really ....
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • Aries_1
                      Technician
                      • Feb 2009
                      • 42
                      #6
                      Keep in mind on Kyocera models only, certain models will DISABLE the NIC permanently if it realizes its not plugged in. (i.e. - its working - then you unplug/replug - no more link light). So make sure you are restarting the machine often during your troubleshooting.

                        Comment

                        • correo.tony
                          Technician

                          50+ Posts
                          • Feb 2009
                          • 72
                          #7
                          Connect a laptop with a network cable directly to the printer nic and run the web explorer with the ip adress that appears in the status page,

                          Bye !

                            Comment

                            • Raymondd
                              Service Manager

                              100+ Posts
                              • Jan 2008
                              • 108
                              #8
                              I've had some issues with Bonjour being turned on??? In a PC environment...

                                Comment

                                • jmaister
                                  certified scrub

                                  Site Contributor
                                  500+ Posts
                                  • Aug 2010
                                  • 755
                                  #9
                                  set your laptop's lan setting to

                                  static
                                  IP: 192.168.1.2
                                  mask: 255.255.255.0
                                  gateway 192.168.1.1

                                  machine static IP to 192.168.1.3

                                  plug the cable in both, open up a browser, type in 192.168.1.3, you should be able to see command centre.

                                  or

                                  hit "printer" button on the left, is it offline? if it is, hit "go" again and see what happens.

                                  2nd OR

                                  you know the printer port is hidden in the cover, no? 2 Ports, 2 cables.
                                  Idling colour developers are not healthy developers.

                                    Comment

                                    Previous template Next
                                    Working...