KM-C3232 "Unable To Use Scanner"

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • mrfuser
    Service Manager

    Site Contributor
    1,000+ Posts
    • May 2007
    • 1616
    #1

    KM-C3232 "Unable To Use Scanner"

    Any idea why this unit shows the scanner options, but when we go in to set it up it says

    Unable To Use Scanner


    Thanks

    Kelly
    Tags: 232, c3232, km-c3232, options, sca, scan, scanner, set, shows, unit
    • luis8832
      Trusted Tech

      250+ Posts
      • Dec 2008
      • 250
      #2
      It usually takes a few seconds for it to connect to network. If it doesnt connect then you may have a bad scan card. I know this may be a stupid question but do you have the network cable plugged in the right one? this unit takes two cables. One for the print controller on the right hand side when you open the door and the scan card is on top towards the back of the unit.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22999
          #3
          Originally posted by luis8832
          It usually takes a few seconds for it to connect to network. If it doesnt connect then you may have a bad scan card. I know this may be a stupid question but do you have the network cable plugged in the right one? this unit takes two cables. One for the print controller on the right hand side when you open the door and the scan card is on top towards the back of the unit.
          luis is right. You cannot even access the scan menu until a network cable connects the scan card to a valid network. And there are two ports, scan card & print card, with two separate unique IP addresses. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            Previous template Next
            Working...