jamming

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  • luis8832
    Trusted Tech

    250+ Posts
    • Dec 2008
    • 250
    #1

    jamming

    Working on a new cs-300i with a df-670(b) finisher. problem i am experiencing when they print to the finisher the first pages comes out ok and the second page crashes into the exit gate causing it to jam in the fuser. It also happens when it copies. Any suggestions. I am going back there today to set up one more pc to scan. I will do further testing and update the thread.
    Tags: copies, df-670, finisher, fuser, jam, jamming, print, scan, set, update
    • aabarnes1
      Senior Tech
      • Mar 2009
      • 620
      #2
      is this the black/dark grey 760-B finisher, if so check the entrance sensor under the large door on top of the finisher.
      Grant me the serenity to accept the things I cannot change.

        Comment

        • Kidaver
          Ghoulscout

          500+ Posts
          • Apr 2011
          • 912
          #3
          tell them to not lean on the finisher lol
          "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

            Comment

            • JustManuals
              Field Supervisor

              5,000+ Posts
              • Jan 2006
              • 9838
              #4
              This Parts & Service manual can now be purchased for $12.77 and downloaded immediately after payment from
              Just Manuals | The Internet's largest selection of manuals | Instant Downloads


              Paul@justmanuals.com

                Comment

                • luis8832
                  Trusted Tech

                  250+ Posts
                  • Dec 2008
                  • 250
                  #5
                  went back today and now the unit jams on the duplex. It makes 2 to 3 doubled sided copies then it stays at printing. When you open the side door the paper is on the flag, then the unit says jam. Jam00

                    Comment

                    • Kidaver
                      Ghoulscout

                      500+ Posts
                      • Apr 2011
                      • 912
                      #6
                      Jam00 usually means there is a sensor on when the machine is powered on....but if you are getting a few prints and then this jam00 sounds odd....tho you might swap out sensors in the duplex area to see if maybe one of them is faulty...
                      "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

                        Comment

                        • luis8832
                          Trusted Tech

                          250+ Posts
                          • Dec 2008
                          • 250
                          #7
                          just replaced the sensor in the duplex section. No success it makes three doubled sided prints then it stays on printing and goes no where. When i open the side door i it gives me jam00. If i don't open the door the units stays in printing mode and wont do anything. Also the unit is experiencing a c7300 code, 10 times. I have never had a brand new unit with this many issues. Any suggestions?

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22999
                              #8
                              After you installed the finisher & other accessories did you upgrade the firmware? Machines and accessories frequently have various levels of firmware, until you flash the machine. To me, it sounds like you might have incompatible levels of firmware. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • jummamaster
                                  Technician

                                  50+ Posts
                                  • Mar 2009
                                  • 99
                                  #9
                                  check if all sensors are working properly. you can do it in service input check mode.
                                  Ricoh Error Codes
                                  Canon Error 5100
                                  Canon Error B200
                                  j
                                  c



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